Hi,
I can't access Amazon.co.uk on my MacBook Air on either Safari or Google browsers. I am told that there is no secure connection to the server. I am not a technical person so would need to be taken through any steps as a complete novice if anyone knows how to solve my problem. I can access Amazon on my iPhone 6s but would like to resolve this problem on my MacBook Air.
MacBook Air 13", macOS 10.14
Are you using any anti-virus software?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Are you using any anti-virus software?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
For some reason not known to me, I have been able to access amazon. I used my nord vpn and I can only assume that this altered something. I am sorry but your answer was way over my head. I am a 69 year old lady who knows her way around websites and can usually fix simple problems.
Using a VPN can change your Internet connection. I'm glad you were able to resolve the problem.
Amazon-no secure connection to server
