My Exchange notes are no longer showing in Notes app on iPhone X

Somewhere between updating my iphone7 to an iphone x, I lost my EXCHANGE notes in the Notes app. Before, I used to be able to create them in Outlook and they would show on my phone and vice versa; they would sync both ways. I don't know if happened with the phone upgrade or latest software update, but they're gone on my phone now. I'm on ios version 12.3.1 Anyone else having this issue? Any known resolution?

iPhone X, iOS 12

Posted on Jul 9, 2019 11:57 AM

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Posted on Jul 11, 2019 1:05 PM

Notes WAS already enabled in my Exchange account. It indeed happened either after the last big Microsoft update in Office365, or the latest software update in iOS. I was able to find the answer on my own by going into Settings on the phone, then to Notes. I had to change the Default Account from iCloud to Exchange and then the notes re-appeared. I had restored a back up from my old phone to the new phone so there is no reason these settings would have changed other than a change propogated by Apple or Microsoft. Perhaps this can help others as I'm sure I was not the only one affected.


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Question marked as Top-ranking reply

Jul 11, 2019 1:05 PM in response to KitKatLuvr2

Notes WAS already enabled in my Exchange account. It indeed happened either after the last big Microsoft update in Office365, or the latest software update in iOS. I was able to find the answer on my own by going into Settings on the phone, then to Notes. I had to change the Default Account from iCloud to Exchange and then the notes re-appeared. I had restored a back up from my old phone to the new phone so there is no reason these settings would have changed other than a change propogated by Apple or Microsoft. Perhaps this can help others as I'm sure I was not the only one affected.


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My Exchange notes are no longer showing in Notes app on iPhone X

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