Volume issues with new iPhone xr

Hey, annalisa96.

I see that you're having a couple of issues with your iPhone XR. When you use the side button to raise and lower the volume of the ringtone you’re using, it doesn't work. You have to go into the settings to correct this. It seems to also affect the sound of your alarms as well. You also note that you can't record a video since they come out blurry, and I'm glad to help.

Adjust the volume on iPhone -- Go to settings > Sounds & Haptics, and make sure that "Change with Buttons" is on. See if this adjust the sound of the ringtones you're using. Also check that the volume of your alarm is high enough.

If the camera on your iPhone, iPad, or iPod touch isn't working -- This article provides the information and steps that you need when the camera on your iPhone isn't working as expected.

Take care.

Thanks for getting back to us with that information Annalisa. It's appreciated. Since this was also happening with a previous iPhone you owned, I'd like to see if the problem is being perpetuated by your backup.

Restore your iPhone, iPad, or iPod to factory settings -- Since the problem was also occurring with your iPhone 6s, I'd like for you to restore your iPhone XR to factory settings. Make sure to follow all of the steps under "Get your device ready", before you proceed to "Restore your device to factory settings".

Once your iPhone XR starts up again, set it up as a new iPhone. Feel free to sign into iCloud and iTunes & App Store when prompted. Sync the information you need to your phone and see how it responds for a bit. If it's working as expected, repeat the process again, but use the latest backup you made to set it up with.

Let me know how that goes.

Cheers!