I closed my old Xfinity account and now use my husbands. I removed Xfinity as my TV provider on my phone. When I try to add my new Xfinity account as my TV provider, I can’t! It does not prompt me for credentials and automatically logs me into my old account. Now none of my TV apps will work. How do I fix this?
iPhone X, iOS 12
How do you figure that? Comcast Xfinity is not listed as a TV provider that supports Single Sign-on on Apple devices.
TV providers that support single sign-on with your iOS device or Apple TV - Apple Support
This is what I get when trying to sign into a TV app. This one is History Channel App. When I click unlock all content, a pop up asks if I can use my Xfinity TV provider. If I click ok I get the screen below. If I click no, and it allows me to select from providers, I select Xfinity and get the same screen below.
Its using an xfinity account that I have closed.
When I select remove tv provider and then select Xfinity again this is what I get There’s no way to log into a different Xfinity account.
cfb25 wrote:
/attachment/87c26970-78ac-4743-8b68-0638cb1317da
“You can access all the apps included in your TV subscription, but you’ll have to sign in to each one individually.”
In other words, this confirms ‘no Single Sing-on’. Single Sign-on would mean not having to sign in to each one individually.
cfb25 wrote:
This one is History Channel App.
Channel line-up is based on location and selected package. The first tier (“10+”) doesn’t feature the History Channel. [View My Channels] We don’t know this detail of your subscription. For all I know it could be working as intended.
Its using an xfinity account that I have closed.
Maybe. You conclude this from what? (I can’t tell that from what you have shown here.)
Did you contact their Customer Support? What did they say? Is there a wait period for account changes to be effective for access?
Watch Live TV and Xfinity On Demand Content Online and on Your Mobile Device - Xfinity TV Support
Most services on mobile seem to be from within the Xfinity Stream app. Maybe none of the external apps are supported with this service?
Single sign on TV provider
