Still cannot save mov files from iPhone to PC

Seriously Apple? Cannot fix a ten years old problem?

iPhone X, iOS 12

Posted on Jul 12, 2019 11:08 AM

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Question marked as Top-ranking reply

Posted on Jul 13, 2019 1:59 PM

Without the installation of iTunes, you are not getting the latest drivers on the iPhone for handling that task. Installing iTunes will correct that. The iPhone has a difficult time reading the device. Load iTunes to get the latest driver for the iPHone, then start Photos app on the Windows computer. After that, unlock the phone, then connect it to the cable to try and import the pictures. Good luck.

3 replies
Question marked as Top-ranking reply

Jul 13, 2019 1:59 PM in response to Nabateus

Without the installation of iTunes, you are not getting the latest drivers on the iPhone for handling that task. Installing iTunes will correct that. The iPhone has a difficult time reading the device. Load iTunes to get the latest driver for the iPHone, then start Photos app on the Windows computer. After that, unlock the phone, then connect it to the cable to try and import the pictures. Good luck.

Jul 13, 2019 12:55 PM in response to Nabateus

When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 



Import to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.

Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:



Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.



Transfer photos and videos from your iPhone, iPad, or iPod touch ...

https://support.apple.com/en-us/HT201302

Jul 13, 2019 1:48 PM in response to SravanKrA

I would like to simple just copy the files using an usb connection between my iPhone and a windows pc, don’t want to install iTunes for this.

just like for many others doesn’t work, randomly in the process I got an error message ‘device is unavailable ‘

tried many cables and computers, till I found the threads on the Internet, it’s been a problem for long for many users.


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Still cannot save mov files from iPhone to PC

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