Apple Music billing problem

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Level 1

4 points

Apple Music billing problem

I received an email yesterday from Apple Music saying that they were having a problem with my payments when I went in and verified I was asked to put my security code on the back of my card after I plugged in the correct three digit number it says that it was declined I checked my bank account and everything is OK then I received a message from my bank saying that Apple was trying to charge my account numerous times and they blocked it and if this was an authorized purchase they would unblock it in which I said yes so then it was on blocked but I am still not able to update my payment card information on my account.

iPhone 8 Plus, iOS 12

Posted on Jul 13, 2019 11:31 AM

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Answer 1

Vancouver22

Level 8

37,592 points

Jul 13, 2019 12:56 PM in response to Angietrd

I’m not clear on how your bank knows what’s “authorized” or not. They don’t have access to your Apple ID account

You may have recurring charges from some app subscriptions you’re not aware of and you may have unpaid bills that Apple will attempt to collect on

Review some of these links:

For help with recurring charges, you can view, change, or cancel your subscriptions

If your payment method is declined in the App Store or iTunes Store

https://support.apple.com/en-ca/HT203005

If none of your payment methods can be charged, your last order will remain unpaid. View your purchase history to see your recent purchases and find out which order is unpaid.

If you can't remove your last payment method or use no payment method with your Apple ID

https://support.apple.com/en-ca/HT203905

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Apple Music billing problem

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