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No way to undo Activation Lock?

I recently found an iPhone 8 Plus in a lost in found at my workplace. I tried to return it to the original owner but they already got a new one because they lost their original one but said I could keep this one. Is there any possible way that I can unlock the Activation Lock without their password or information? I didn't know about activation lock so I already factory reset it and I'm stuck on the activation lock screen. Help?

iPhone 8 Plus

Posted on Jul 13, 2019 4:13 PM

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Posted on Jul 13, 2019 4:17 PM

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get the owner of the account to remove the lock. It is otherwise useless to you.

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Question marked as Best reply

Jul 13, 2019 4:17 PM in response to ianbenjamin

Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get the owner of the account to remove the lock. It is otherwise useless to you.

Jul 13, 2019 4:28 PM in response to Lawrence Finch

Along the lines of Lawrence Finch's recommendation, get your colleague to read this:


What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore."

https://support.apple.com/HT201351

No way to undo Activation Lock?

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