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Level 1

8 points

image capture does not recognize ipad anymore

I used to use Image Capture a lot to view photos on my iPad Pro.

After downloading photos to the iPad from my camera, it was handy to select the ones from the camera [identified as Canon] or the ones I took with the iPad [Apple].

It was easier to remove the camera files via Image Capture leaving the Apple ones to move to a folder on the Mac afterwards.

Now, I cannot do that anymore.

Quite sure no upgrades since the last time I used it.

Still at El Capitan.

Thanks for your help.

iMac 21.5", OS X 10.11

Posted on Jul 14, 2019 7:56 AM

Best reply

Eric Root

Level 10

684,093 points

Posted on Jul 14, 2019 8:46 AM

You may need to upgrade your OS version to something newer.

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

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image capture does not recognize ipad anymore

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