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Question: MacBook Pro 2017 15" kernel panic after going to sleep

Whenever my Mac goes to sleep it crashes with a kernel panic (when I press the power button I am greeted with a message along the lines of "your mac has restarted after a serious problem" or something to that extent.


After a successful boot I see the panic report which always is the same and begins with the lines:


panic(cpu 0 caller 0xffffff7f8b739fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

The rest of the Panic Report can of course be supplied if required.


The Mac runs macOS High Sierra and I have tried:

  • Disk first aid
  • Reinstall macOS
  • Reset the SMC


but to no avail. Every time the Mac goes to sleep, it kernel panics.


The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.

MacBook Pro 15", macOS 10.13

Posted on Jul 14, 2019 2:07 PM

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Jul 19, 2019 5:50 AM in response to Fugge In response to Fugge

You could try booting form an external device first.

I had these constant kernel panics when sleeping on my machine ("AppleACPIPlatformPower.cpp"). First I thought it could have been an Apple Update as I had Catalina once installed on a second partition of my main SSD. So I remove the partition, did Disk First Aid, PRAM, SMC, reinstalled High Sierra in the hope that it would fix the issue. Nothing.


My next steps:

  • Startup up from a fresh High Sierra on an external USB-SSD drive -> same Kernel Panic when sleeping
  • Startup up from a fresh Mojave on an external USB-SSD drive -> same Kernel Panic when sleeping


After backing up to TimeMachine:


  • Wipe of internal SSD and fresh install of High Sierra -> same Kernel Panic when sleeping


Next: Apple Store. They said they need to replace the mainboard.

Jul 19, 2019 5:50 AM

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Jul 15, 2019 8:42 AM in response to Fugge In response to Fugge

I have the daily kernel panics with a MacBook Pro (15-inch, 2017) and High Sierra 10.13.6 (regular, no developer previews installed)

It started the day after I've added a separate volume on my boot volume with "Apple File System Space Sharing" and installed the 10.15 beta on this new volume.


I reinstalled High Sierra, did First Aid, SMC and PRAM reset. Nothing helped so far. :-(

Jul 15, 2019 8:42 AM

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Jul 18, 2019 9:00 AM in response to Fugge In response to Fugge

Fugge wrote:


The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.





Can you fall back to before you made these developer preview versions?


How to use Time Machine... restore your Mac: https://support.apple.com/en-us/HT201250




You are always at risk using Beta. https://forums.developer.apple.com/community/beta/



These are the public support forums, not beta,

If your Mac spontaneously restarts or displays a message that it ...






.

Jul 18, 2019 9:00 AM

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Jul 18, 2019 2:49 PM in response to leroydouglas In response to leroydouglas

Thanks for the tip! I have already thought about that and I'll try to perform a total restore, i.e., wipe the disk and install from a pristine High Sierra installation image, and see if that helps. It is a bother though -- too large a disk and too full. Still, it is worth a try as I would like to know if this is, indeed, related to the beta update or if there is a more serious problem with the machine.

Jul 18, 2019 2:49 PM

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Question marked as Helpful

Jul 19, 2019 5:50 AM in response to Fugge In response to Fugge

You could try booting form an external device first.

I had these constant kernel panics when sleeping on my machine ("AppleACPIPlatformPower.cpp"). First I thought it could have been an Apple Update as I had Catalina once installed on a second partition of my main SSD. So I remove the partition, did Disk First Aid, PRAM, SMC, reinstalled High Sierra in the hope that it would fix the issue. Nothing.


My next steps:

  • Startup up from a fresh High Sierra on an external USB-SSD drive -> same Kernel Panic when sleeping
  • Startup up from a fresh Mojave on an external USB-SSD drive -> same Kernel Panic when sleeping


After backing up to TimeMachine:


  • Wipe of internal SSD and fresh install of High Sierra -> same Kernel Panic when sleeping


Next: Apple Store. They said they need to replace the mainboard.

Jul 19, 2019 5:50 AM

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Jul 23, 2019 4:41 AM in response to sfoiphone In response to sfoiphone

I tried all your tips and, regrettably, with the same result. :-(


I booted from a USB drive and that only ended in total darkness. I then tried (again) to reinstall High Sierra from the recovery partition, also to no avail. After this I copied everything to an external drive, reformatted the internal disc, reinstalled High Sierra and still no success. I will get in contact with Apple and have this looked into.


Thanks for the tip!

Jul 23, 2019 4:41 AM

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Jul 23, 2019 1:13 PM in response to Fugge In response to Fugge

I just got the same kernel panic after my Mac went to sleep and after installing the mentioned Security update.


Just wondering: Do you have Virtual Box installed? It's the only app that installed third-party kernel extension for me, so I'm wondering if other people did the same. I filed this as Feedback issue #6797116.

Jul 23, 2019 1:13 PM

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Jul 23, 2019 11:58 PM in response to Fugge In response to Fugge

I did some additional digging and found multiple reports of this issue. Most (if not all) are related to system updates, but not this specific one. Some also target other MacBook Pros (2016 models and a report of a 2018 model).


The only solution seems to be a Logic board replacement (that's bad news if you're out of warranty, but it's an Apple update that caused the problems so they should cover it).


This is likely what happens:

  • With the latest updates you likely noticed a lot of restarts (these are intentional)
  • In one of these restarts something went wrong (maybe a short circuit)
  • Something broke down that's needed when waking from sleep (might be a specific temperature sensor from 1 report)


If you have this issue and Apple (or your service provider) tells you to either...

  • Restore your system
  • Upgrade to Mojave
  • Wipe your entire HD
  • Do a hardware test
  • Reset NVRAM
  • Boot from an external device

...don't bother. It won't help. Just point them to this topic and answer and say they need to replace your logic board and that security update 2019-004 for High Sierra should be pulled (at least for the 2017 15" MacBook Pro). Although the issue is around for multiple years the reports seem to exponentially increase with this specific update.

Jul 23, 2019 11:58 PM

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Jul 24, 2019 12:05 AM in response to Fugge In response to Fugge

Same issue after security update 2019-004, very annoying.


panic log:


Tue Jul 23 11:29:12 2019


*** Panic Report ***

panic(cpu 0 caller 0xffffff7f88668303): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-254.50.6/AppleACPIPlatformPower.cpp:1972

Backtrace (CPU 0), Frame : Return Address

0xffffff91fdf4bbb0 : 0xffffff80056e837c

0xffffff91fdf4bc30 : 0xffffff7f88668303

0xffffff91fdf4bc90 : 0xffffff7f88667ee6

0xffffff91fdf4bce0 : 0xffffff7f8866b95f

0xffffff91fdf4bd00 : 0xffffff8005cdb86e

0xffffff91fdf4bd60 : 0xffffff8005d0626e

0xffffff91fdf4bde0 : 0xffffff8005ca5c6c

0xffffff91fdf4be50 : 0xffffff8005ca2df4

0xffffff91fdf4beb0 : 0xffffff8005c9fb22

0xffffff91fdf4bef0 : 0xffffff8005c9f9a2

0xffffff91fdf4bf30 : 0xffffff8005cbb5e1

0xffffff91fdf4bf80 : 0xffffff8005cbad3c

0xffffff91fdf4bfb0 : 0xffffff8005698957

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(5.0)[65E05472-6AE7-3308-8CC8-FA6CB0DB2AEE]@0xffffff7f8865d000->0xffffff7f886bcfff

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f85e8a000

dependency: com.apple.iokit.IOPCIFamily(2.9)[D5DA7B81-DCD5-39AC-8DC9-796A4D1D6A20]@0xffffff7f85e4f000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

16G2127


Kernel version:

Darwin Kernel Version 16.7.0: Sun Jun 2 20:26:31 PDT 2019; root:xnu-3789.73.50~1/RELEASE_X86_64

Kernel UUID: 9778BC83-2647-3AE4-A7F2-8A2F41FA8791

Kernel slide: 0x0000000005400000

Kernel text base: 0xffffff8005600000

__HIB text base: 0xffffff8005500000

System model name: MacBookPro13,3 (Mac-...)

Jul 24, 2019 12:05 AM

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Jul 24, 2019 6:45 AM in response to Fugge In response to Fugge

Applied 2019-004 yesterday, now kernel panic EVERY TIME the machine wakes after sleep. No hardware attached...


High Sierra 10.13.6

MBPro 15 inch, 2016

Logic board replaced a year ago b/c it completely quit working. Apple care said they have seen before.


*** Panic Report ***

panic(cpu 0 caller 0xffffff7f98c23fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

Backtrace (CPU 0), Frame : Return Address

0xffffff92059039c0 : 0xffffff801746bf96

0xffffff9205903a10 : 0xffffff8017595354

0xffffff9205903a50 : 0xffffff80175875e4

0xffffff9205903ac0 : 0xffffff801741dfb0

0xffffff9205903ae0 : 0xffffff801746ba0c

0xffffff9205903c10 : 0xffffff801746b7cc

0xffffff9205903c70 : 0xffffff7f98c23fcd

0xffffff9205903cd0 : 0xffffff7f98c23b9e

0xffffff9205903d20 : 0xffffff7f98c280eb

0xffffff9205903d40 : 0xffffff8017ab9638

0xffffff9205903d90 : 0xffffff8017ae79e3

0xffffff9205903e00 : 0xffffff8017a8151b

0xffffff9205903e50 : 0xffffff8017a7e708

0xffffff9205903eb0 : 0xffffff8017a7b6e3

0xffffff9205903ef0 : 0xffffff8017a7b572

0xffffff9205903f30 : 0xffffff8017a97ed2

0xffffff9205903f70 : 0xffffff8017a974fc

0xffffff9205903fa0 : 0xffffff801741d557

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(6.1)[B0282791-F78C-3A3D-A829-629AD847C7EA]@0xffffff7f98c18000->0xffffff7f98cb3fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xffffff7f98148000

dependency: com.apple.iokit.IOPCIFamily(2.9)[9C640A56-0FCC-39B4-B469-31F6ED15228E]@0xffffff7f97c94000

dependency: com.apple.driver.AppleSMC(3.1.9)[0249444C-80D4-3184-9060-F70DA3BEB17D]@0xffffff7f98151000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17G8029


Jul 24, 2019 6:45 AM

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Question: MacBook Pro 2017 15" kernel panic after going to sleep