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Level 1

15 points

MacBook Pro 2017 15" kernel panic after going to sleep

Whenever my Mac goes to sleep it crashes with a kernel panic (when I press the power button I am greeted with a message along the lines of "your mac has restarted after a serious problem" or something to that extent.

After a successful boot I see the panic report which always is the same and begins with the lines:

panic(cpu 0 caller 0xffffff7f8b739fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

The rest of the Panic Report can of course be supplied if required.

The Mac runs macOS High Sierra and I have tried:

Disk first aid
Reinstall macOS
Reset the SMC

but to no avail. Every time the Mac goes to sleep, it kernel panics.

The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.

MacBook Pro 15", macOS 10.13

Posted on Jul 14, 2019 2:07 PM

Best reply

sfoiphone

Level 1

9 points

Posted on Jul 19, 2019 5:50 AM

You could try booting form an external device first.

I had these constant kernel panics when sleeping on my machine ("AppleACPIPlatformPower.cpp"). First I thought it could have been an Apple Update as I had Catalina once installed on a second partition of my main SSD. So I remove the partition, did Disk First Aid, PRAM, SMC, reinstalled High Sierra in the hope that it would fix the issue. Nothing.

My next steps:

Startup up from a fresh High Sierra on an external USB-SSD drive -> same Kernel Panic when sleeping
Startup up from a fresh Mojave on an external USB-SSD drive -> same Kernel Panic when sleeping

After backing up to TimeMachine:

Wipe of internal SSD and fresh install of High Sierra -> same Kernel Panic when sleeping

Next: Apple Store. They said they need to replace the mainboard.

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90 replies

ghonbrfh

Level 1

4 points

Jul 27, 2019 2:43 PM in response to ClassicII

I have the T1 chip and the SMC reset did not fix the problem..

Jul 28, 2019 12:00 AM in response to elastella

Are you still having this problem after upgrading to Mojave (10.14.6, you solve the problem only installing the last upgrade)?

Jul 28, 2019 12:03 AM in response to Freak_Irish_Sister

Yes, unfortunately, I am still getting the same kernel panics. The upgrade to Mojave didn't change a thing.

Neither did installing a backup.

My MBP keeps crashing when it wakes up.

HiSPL

Level 1

0 points

Jul 28, 2019 7:04 AM in response to fl0xe

Happened to me too.

2017 MBP TB 13"

SMC reset seems to have fixed it for me. Just tried it both plugged in and on battery.

Jul 28, 2019 7:49 AM in response to HiSPL

If someone succeeded with the SMC reset on a 2016 MBP TB 15" please report.

Does it only work on T2 chips, failing to reset the T1 chips?

Thank you

Jul 28, 2019 3:11 PM in response to Fugge

Maybe of interest to some users:

https://eclecticlight.co/2019/07/27/what-makes-macos-updates-more-complex-t2-firmware-updates/

maxp3d

Level 1

4 points

Jul 29, 2019 3:23 AM in response to Fugge

I have received the same panic code on start up, when my laptop is asleep, but it awakes normally when attached to exterior power.

Jul 29, 2019 10:37 AM in response to Fugge

ATTENTION ALL = Apple has now released a new Security Update 004 patch, I'll let you know asap if it works for me...

Jul 29, 2019 11:45 AM in response to Fugge

Re applied latest 2019-004 on Macbook Pro 15" with TB 2016...the issue has been fixed 👏

Jul 29, 2019 12:16 PM in response to maxp3d

WORD OF CAUTION : If your running a Nvidia Card the "new" security update will break the macOS 10.13.6 (17G8029) driver... Updates the system to macOS High Sierra 10.13.6 (17G8030) .