MacBook Pro 2017 15" kernel panic after going to sleep

Whenever my Mac goes to sleep it crashes with a kernel panic (when I press the power button I am greeted with a message along the lines of "your mac has restarted after a serious problem" or something to that extent.


After a successful boot I see the panic report which always is the same and begins with the lines:


panic(cpu 0 caller 0xffffff7f8b739fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

The rest of the Panic Report can of course be supplied if required.


The Mac runs macOS High Sierra and I have tried:

  • Disk first aid
  • Reinstall macOS
  • Reset the SMC


but to no avail. Every time the Mac goes to sleep, it kernel panics.


The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.

MacBook Pro 15", macOS 10.13

Posted on Jul 14, 2019 2:07 PM

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Question marked as Top-ranking reply

Posted on Jul 24, 2019 8:37 PM

Hey Guys,


I am following this issue and looks to be only affecting T1 and T2 equipped Macs.


That includes

  • 2017 iMac Pro
  • 2018 Mac Mini
  • 2018-2019 Macbook Air
  • 2016-2019 MacBook Pro with Touch Bar.



Anyone that installed the update can you check something? I want to see if the Security Update installer created a tmutil 24 hour snapshot.


Run this command to check


tmutil listlocalsnapshots /


You should have a listing from the past 24 hours. If you do you can boot into the Recovery Partition and restore to this snapshot before the update was installed.


I am following this issue and updating when I find new info here.

https://mrmacintosh.com/apple-pulls-2019-004-high-sierra-security-update-after-kernel-panics/


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90 replies

Jul 18, 2019 9:00 AM in response to Fugge

Fugge wrote:


The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.





Can you fall back to before you made these developer preview versions?


How to use Time Machine... restore your Mac: https://support.apple.com/en-us/HT201250




You are always at risk using Beta. https://forums.developer.apple.com/community/beta/



These are the public support forums, not beta,

If your Mac spontaneously restarts or displays a message that it ...






.

Jul 18, 2019 2:49 PM in response to leroydouglas

Thanks for the tip! I have already thought about that and I'll try to perform a total restore, i.e., wipe the disk and install from a pristine High Sierra installation image, and see if that helps. It is a bother though -- too large a disk and too full. Still, it is worth a try as I would like to know if this is, indeed, related to the beta update or if there is a more serious problem with the machine.

Jul 25, 2019 8:51 AM in response to sfoiphone

Successfully updated to Mojave without any sleep panics yesterday after trying countless fixes; SMC, PRAM, booting from a previous clone, re-installing a previous clone, clean install, etc, etc... the only thing that worked for me was upgrading to Mojave - after I re-installed a cloned backup that didn't have any Security or Safari Update applied to it, I upgraded my 2016 15" MBP to Mojave from the latest 10.14.6 full installer. I typically shut the lid ( sleep ) overnight and can verify that it works fine for me. Yesterday I had only performed shorter sleep tests and found it worked.


I also tested a cloned re-install by just 'sleeping' from the menu and found that short ( less then a minute or so ) sleeping worked but anything longer then that minute would immediately set off a panic.


Apple really does need to be held publicly responsible for this fiasco. I've never experienced as many problems with Apple software / hardware ever.

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MacBook Pro 2017 15" kernel panic after going to sleep

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