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Fugge Author

Level 1

15 points

MacBook Pro 2017 15" kernel panic after going to sleep

Whenever my Mac goes to sleep it crashes with a kernel panic (when I press the power button I am greeted with a message along the lines of "your mac has restarted after a serious problem" or something to that extent.

After a successful boot I see the panic report which always is the same and begins with the lines:

panic(cpu 0 caller 0xffffff7f8b739fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

The rest of the Panic Report can of course be supplied if required.

The Mac runs macOS High Sierra and I have tried:

Disk first aid
Reinstall macOS
Reset the SMC

but to no avail. Every time the Mac goes to sleep, it kernel panics.

The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.

MacBook Pro 15", macOS 10.13

Posted on Jul 14, 2019 2:07 PM

Top-ranking reply

sfoiphone

Level 1

9 points

Posted on Jul 19, 2019 5:50 AM

You could try booting form an external device first.

I had these constant kernel panics when sleeping on my machine ("AppleACPIPlatformPower.cpp"). First I thought it could have been an Apple Update as I had Catalina once installed on a second partition of my main SSD. So I remove the partition, did Disk First Aid, PRAM, SMC, reinstalled High Sierra in the hope that it would fix the issue. Nothing.

My next steps:

Startup up from a fresh High Sierra on an external USB-SSD drive -> same Kernel Panic when sleeping
Startup up from a fresh Mojave on an external USB-SSD drive -> same Kernel Panic when sleeping

After backing up to TimeMachine:

Wipe of internal SSD and fresh install of High Sierra -> same Kernel Panic when sleeping

Next: Apple Store. They said they need to replace the mainboard.

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MacBook Pro 2017 15" kernel panic after going to sleep

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