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Fugge Author

Level 1

15 points

MacBook Pro 2017 15" kernel panic after going to sleep

Whenever my Mac goes to sleep it crashes with a kernel panic (when I press the power button I am greeted with a message along the lines of "your mac has restarted after a serious problem" or something to that extent.

After a successful boot I see the panic report which always is the same and begins with the lines:

panic(cpu 0 caller 0xffffff7f8b739fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

The rest of the Panic Report can of course be supplied if required.

The Mac runs macOS High Sierra and I have tried:

Disk first aid
Reinstall macOS
Reset the SMC

but to no avail. Every time the Mac goes to sleep, it kernel panics.

The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.

MacBook Pro 15", macOS 10.13

Posted on Jul 14, 2019 2:07 PM

Top-ranking reply

sfoiphone

Level 1

9 points

Posted on Jul 19, 2019 5:50 AM

You could try booting form an external device first.

I had these constant kernel panics when sleeping on my machine ("AppleACPIPlatformPower.cpp"). First I thought it could have been an Apple Update as I had Catalina once installed on a second partition of my main SSD. So I remove the partition, did Disk First Aid, PRAM, SMC, reinstalled High Sierra in the hope that it would fix the issue. Nothing.

My next steps:

Startup up from a fresh High Sierra on an external USB-SSD drive -> same Kernel Panic when sleeping
Startup up from a fresh Mojave on an external USB-SSD drive -> same Kernel Panic when sleeping

After backing up to TimeMachine:

Wipe of internal SSD and fresh install of High Sierra -> same Kernel Panic when sleeping

Next: Apple Store. They said they need to replace the mainboard.

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90 replies

Jul 28, 2019 7:02 PM in response to Fugge

Clearly 2019-004 security update messed up Macbook pro 2017 15inch considering there are so many people with the same problem here and also on Twitter(You can find them searching for 'mac 2019-004' on Twitter). I'll get so mad and disappointed in Apple if Apple doesn't do anything.

Jul 29, 2019 1:16 PM in response to piyush66

... the new 004 update is working fine on my 2016 15" MBP TB.

Thank you Apple, wish you'd communicate better with the user base !

The older 004 update had worked fine on my MacPro3,1 (running the dosdude high sierra patcher with a Nvidia card). I'm now awaiting a new Nvidia driver update to get the MacPro back up and running !

Jul 29, 2019 4:49 PM in response to piyush66

Same. Unfortunately I upgraded to High Sierra hoping to fixate problem, it didn't, and I ended up with a piece of software that is no longer usable in this OS. So bad on Apple all around, especially the lack of communication. Wouldn't have known about the update without this forum and it makes you wonder how many people are both gun-shy now AND not following the issue here. Bad communication followed a bad update.

Jul 31, 2019 11:52 PM in response to Fugge

Hi Guys

I had the same thing, only worse. I installed the security update and my 2013 iMac crashed during the process.

Upon reboot the screen no longer works. All I get is a black screen.

I used a lightning to AVG adaptor to plug into a Sony TV screen and was able to boot up.

I tried resetting SMC and PVram to no avail.

Took it into an Apple authorised repair after speaking to Apple Support. The result is that the screen is now officially declared dead! Apple say I must pay for a new screen!

This is madness. How can they release an update that effectively renders my iMac unusable without an external display and not take any responsibility?

Im trying to escalate this through Apple support at the moment.

Aug 4, 2019 7:22 AM in response to Joseph-O-Connor

There is a new update on Mojave, but still doesn't work on my Macbook Pro 15' - 2018... Still very very long to open after a nap.

And when a turn off my computer sometimes it is totally block and it can't open, trackpad is block too, so I have to reset... What is going on ?

Jul 23, 2019 4:38 AM in response to Fugge

I updated 2019-004 on July 23.

MacBook Pro 2017 15

have same bug!!!

Could I return 2019-003?

or updating to Mojava can solve the problem?

karcaw1

Level 1

9 points

Jul 23, 2019 6:44 PM in response to MysteryQuest

This is happening to 4-5 people on my team at work after installing the update released on July 22.(2019-004). Please fix!

Jul 24, 2019 5:21 AM in response to ondrejfromczechia

Same problem on a MacBook Pro Late 2016 Touch bar with MacOs Sierra (10.12.6) after the Security Update.

baonq

Level 1

4 points

Jul 24, 2019 6:36 AM in response to yustas_swamp

Same problem

piyush66

Level 1

9 points

Jul 24, 2019 10:34 AM in response to MysteryQuest

yes I have installed virtual box and I update my system yesterday and this problem start.

Did you try to reinstall everything ?

Jul 24, 2019 11:49 AM in response to Fugge

Same problem here after installing the latest OSX security update for 10.13.6

Apple should work on finding a solution.

Jul 24, 2019 11:51 AM in response to sfoiphone

It is virtually impossible that a software update physically damages the mainboard. Must be a software issue caused by apple's security update.

Jul 24, 2019 1:04 PM in response to mack_user

Yeah it's definitely a software issue, too many are having the exact same kernel panic - I'm trying to reinstall right now changing from HFS+ to APFS and see if that helps.

piyush66

Level 1

9 points

Jul 24, 2019 1:22 PM in response to tynr

so you just upgrade the OS or did you do something else too ?

piyush66

Level 1

9 points

Jul 24, 2019 1:31 PM in response to tynr

Great thank you let me try that too

I already tried first aid , cleaning cache , reset PRAM but nothing worked for me.

Thank you tynr

MacBook Pro 2017 15" kernel panic after going to sleep