MacBook Pro 2017 15" kernel panic after going to sleep

Whenever my Mac goes to sleep it crashes with a kernel panic (when I press the power button I am greeted with a message along the lines of "your mac has restarted after a serious problem" or something to that extent.


After a successful boot I see the panic report which always is the same and begins with the lines:


panic(cpu 0 caller 0xffffff7f8b739fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

The rest of the Panic Report can of course be supplied if required.


The Mac runs macOS High Sierra and I have tried:

  • Disk first aid
  • Reinstall macOS
  • Reset the SMC


but to no avail. Every time the Mac goes to sleep, it kernel panics.


The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.

MacBook Pro 15", macOS 10.13

Posted on Jul 14, 2019 2:07 PM

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Question marked as Top-ranking reply

Posted on Jul 24, 2019 8:37 PM

Hey Guys,


I am following this issue and looks to be only affecting T1 and T2 equipped Macs.


That includes

  • 2017 iMac Pro
  • 2018 Mac Mini
  • 2018-2019 Macbook Air
  • 2016-2019 MacBook Pro with Touch Bar.



Anyone that installed the update can you check something? I want to see if the Security Update installer created a tmutil 24 hour snapshot.


Run this command to check


tmutil listlocalsnapshots /


You should have a listing from the past 24 hours. If you do you can boot into the Recovery Partition and restore to this snapshot before the update was installed.


I am following this issue and updating when I find new info here.

https://mrmacintosh.com/apple-pulls-2019-004-high-sierra-security-update-after-kernel-panics/


Similar questions

90 replies

Jul 26, 2019 7:57 AM in response to Fugge

Same issue here, my MBP 2016 touch bar was running fine no issues, installed the latest security update and now it crashes and restarts after sleeping for about 2 minutes. This is just horrible, no QA teams to test this before releasing Apple ? If the fix is a new mother board it better be free and fast. same reports in crash log as others. AppleACPIPlatformPower.

Jul 27, 2019 9:37 PM in response to MysteryQuest

I can only confirm this. I had just installed the 2019-004 security update on Thursday when the crashing started.

None of the options suggested by Apple support changed anything.


Upgrading to Mojave and then wiping the HD and installing a High Sierra backup were the last 2 things I tried.

The kernel panic report still reads the same.


Sun Jul 28 06:16:17 2019


*** Panic Report ***


panic(cpu 0 caller 0xffffff7f90bcafcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

...

...


I don't really want to believe that this software update ruined my main board, though.


Jul 15, 2019 8:42 AM in response to Fugge

I have the daily kernel panics with a MacBook Pro (15-inch, 2017) and High Sierra 10.13.6 (regular, no developer previews installed)

It started the day after I've added a separate volume on my boot volume with "Apple File System Space Sharing" and installed the 10.15 beta on this new volume.


I reinstalled High Sierra, did First Aid, SMC and PRAM reset. Nothing helped so far. :-(

Jul 23, 2019 4:41 AM in response to sfoiphone

I tried all your tips and, regrettably, with the same result. :-(


I booted from a USB drive and that only ended in total darkness. I then tried (again) to reinstall High Sierra from the recovery partition, also to no avail. After this I copied everything to an external drive, reformatted the internal disc, reinstalled High Sierra and still no success. I will get in contact with Apple and have this looked into.


Thanks for the tip!

Jul 24, 2019 6:45 AM in response to Fugge

Applied 2019-004 yesterday, now kernel panic EVERY TIME the machine wakes after sleep. No hardware attached...


High Sierra 10.13.6

MBPro 15 inch, 2016

Logic board replaced a year ago b/c it completely quit working. Apple care said they have seen before.


*** Panic Report ***

panic(cpu 0 caller 0xffffff7f98c23fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

Backtrace (CPU 0), Frame : Return Address

0xffffff92059039c0 : 0xffffff801746bf96

0xffffff9205903a10 : 0xffffff8017595354

0xffffff9205903a50 : 0xffffff80175875e4

0xffffff9205903ac0 : 0xffffff801741dfb0

0xffffff9205903ae0 : 0xffffff801746ba0c

0xffffff9205903c10 : 0xffffff801746b7cc

0xffffff9205903c70 : 0xffffff7f98c23fcd

0xffffff9205903cd0 : 0xffffff7f98c23b9e

0xffffff9205903d20 : 0xffffff7f98c280eb

0xffffff9205903d40 : 0xffffff8017ab9638

0xffffff9205903d90 : 0xffffff8017ae79e3

0xffffff9205903e00 : 0xffffff8017a8151b

0xffffff9205903e50 : 0xffffff8017a7e708

0xffffff9205903eb0 : 0xffffff8017a7b6e3

0xffffff9205903ef0 : 0xffffff8017a7b572

0xffffff9205903f30 : 0xffffff8017a97ed2

0xffffff9205903f70 : 0xffffff8017a974fc

0xffffff9205903fa0 : 0xffffff801741d557

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(6.1)[B0282791-F78C-3A3D-A829-629AD847C7EA]@0xffffff7f98c18000->0xffffff7f98cb3fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xffffff7f98148000

dependency: com.apple.iokit.IOPCIFamily(2.9)[9C640A56-0FCC-39B4-B469-31F6ED15228E]@0xffffff7f97c94000

dependency: com.apple.driver.AppleSMC(3.1.9)[0249444C-80D4-3184-9060-F70DA3BEB17D]@0xffffff7f98151000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17G8029


Jul 25, 2019 12:12 PM in response to Fugge

I usually wait a week or more to apply updates, but I was catching up and didn't notice 2019-4 was just released before trying to apply it. The update at first brought me back to a login screen that had a different background and was missing users. After logging in things seemed to be normal, but the updater still indicating 2018-4 was available. Did it not take? With all the flakey things the OS has been doing over the pass few years, I though nothing of it, just another one of those details. So I did it again, after the second try things worked OK. I have no problem with sleeping, but about an hour later Time Machine said there was not enough disk space to backup. It appears for some reason the OS decided that it needed a fresh backup, blew away the previous backups but did not clean up (finder saying the 1.4TB older backups were still taking up disk space but not visible.. as if the trash wasn't emptied... but there were no files in the trash....)


Anyway I probably wouldn't have noticed it, if there were enough space on the drive for two full backups, until I wanted to recover something from months ago.


Perhaps a good reason for using a secondary backup plan. I use CCC so in the end I don't think I lost anything.


So what good is the beta process, if problems are ignored and updates are pushed anyway?


This is a 2017 iMac, High Sierra

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MacBook Pro 2017 15" kernel panic after going to sleep

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