MacBook Pro 2017 15" kernel panic after going to sleep

Whenever my Mac goes to sleep it crashes with a kernel panic (when I press the power button I am greeted with a message along the lines of "your mac has restarted after a serious problem" or something to that extent.


After a successful boot I see the panic report which always is the same and begins with the lines:


panic(cpu 0 caller 0xffffff7f8b739fcd): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-281.70.3/AppleACPIPlatformPower.cpp:1970

The rest of the Panic Report can of course be supplied if required.


The Mac runs macOS High Sierra and I have tried:

  • Disk first aid
  • Reinstall macOS
  • Reset the SMC


but to no avail. Every time the Mac goes to sleep, it kernel panics.


The problems came after I installed the latest security fix from Apple on July 10: Security update 2019-004 (beta for developers) and developer preview of Safari version 13.0, seed 2.

MacBook Pro 15", macOS 10.13

Posted on Jul 14, 2019 2:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2019 8:37 PM

Hey Guys,


I am following this issue and looks to be only affecting T1 and T2 equipped Macs.


That includes

  • 2017 iMac Pro
  • 2018 Mac Mini
  • 2018-2019 Macbook Air
  • 2016-2019 MacBook Pro with Touch Bar.



Anyone that installed the update can you check something? I want to see if the Security Update installer created a tmutil 24 hour snapshot.


Run this command to check


tmutil listlocalsnapshots /


You should have a listing from the past 24 hours. If you do you can boot into the Recovery Partition and restore to this snapshot before the update was installed.


I am following this issue and updating when I find new info here.

https://mrmacintosh.com/apple-pulls-2019-004-high-sierra-security-update-after-kernel-panics/


Similar questions

90 replies

Jul 25, 2019 6:43 AM in response to ClassicII

As I mentioned in my earlier post, I did a time machine restore to a day prior to my 2019-004 install, and the kernel panics are still occurring:


sw_vers:

ProductName: Mac OS X

ProductVersion: 10.13.6

BuildVersion: 17G7024


so, guessing some firmware? changes bundled with 2019-004 that were applied are not reverted during the restore. If it helps, some more version info:


Hardware Overview:


Model Name: MacBook Pro

Model Identifier: MacBookPro13,3

Processor Name: Intel Core i7

Processor Speed: 2.7 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Memory: 16 GB

Boot ROM Version: 259.0.0.0.0

SMC Version (system): 2.38f7





Jul 24, 2019 12:59 PM in response to Fugge

So today I restored my machine from time machine prior to the 2019-004 update. Kernel Panic on wake did NOT go away. So, either coincidence with applying 2019-004...or the update (somehow) broke hardware...or the update updated some firmware somewhere that has a defect that triggers the panic...


Interesting as well, the download page for 2019-004 High Sierra is gone today...

https://support.apple.com/kb/DL2012?locale=en_US


Apple must be on to something. Hope it didn't break my hardware (rather it be a firmware issue...)



Jul 24, 2019 2:16 PM in response to MysteryQuest

I checked once more and the EFI Firmware indeed received an update. But it's strange in my eyes that Apple apparently either shipped different code inside a security update that handles the same Firmware differently or that the 2019-004 update has different firmware than the Mojave 10.4.6 firmware. It's annoying you can't restore the firmware yourself these days.


What let me think in the first place that it was a Hardware issue was that the problem occurred with earlier macOS updates on 2017 and 2016 models. I also saw a report with the same kernel panic after a palmrest replacement: https://boards.rossmanngroup.com/forum/board-repair-troubleshooting/44882-2016-17-mbp-w-tb-kernel-panic-after-palmrest-replacement


Are there people that installed Mojave? I will attempt it this weekend if more people say it's successful.

Jul 24, 2019 12:05 AM in response to Fugge

Same issue after security update 2019-004, very annoying.


panic log:


Tue Jul 23 11:29:12 2019


*** Panic Report ***

panic(cpu 0 caller 0xffffff7f88668303): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/AppleACPIPlatform-254.50.6/AppleACPIPlatformPower.cpp:1972

Backtrace (CPU 0), Frame : Return Address

0xffffff91fdf4bbb0 : 0xffffff80056e837c

0xffffff91fdf4bc30 : 0xffffff7f88668303

0xffffff91fdf4bc90 : 0xffffff7f88667ee6

0xffffff91fdf4bce0 : 0xffffff7f8866b95f

0xffffff91fdf4bd00 : 0xffffff8005cdb86e

0xffffff91fdf4bd60 : 0xffffff8005d0626e

0xffffff91fdf4bde0 : 0xffffff8005ca5c6c

0xffffff91fdf4be50 : 0xffffff8005ca2df4

0xffffff91fdf4beb0 : 0xffffff8005c9fb22

0xffffff91fdf4bef0 : 0xffffff8005c9f9a2

0xffffff91fdf4bf30 : 0xffffff8005cbb5e1

0xffffff91fdf4bf80 : 0xffffff8005cbad3c

0xffffff91fdf4bfb0 : 0xffffff8005698957

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(5.0)[65E05472-6AE7-3308-8CC8-FA6CB0DB2AEE]@0xffffff7f8865d000->0xffffff7f886bcfff

dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xffffff7f85e8a000

dependency: com.apple.iokit.IOPCIFamily(2.9)[D5DA7B81-DCD5-39AC-8DC9-796A4D1D6A20]@0xffffff7f85e4f000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

16G2127


Kernel version:

Darwin Kernel Version 16.7.0: Sun Jun 2 20:26:31 PDT 2019; root:xnu-3789.73.50~1/RELEASE_X86_64

Kernel UUID: 9778BC83-2647-3AE4-A7F2-8A2F41FA8791

Kernel slide: 0x0000000005400000

Kernel text base: 0xffffff8005600000

__HIB text base: 0xffffff8005500000

System model name: MacBookPro13,3 (Mac-...)

Jul 24, 2019 12:14 PM in response to mack_user

Exactly the same problem -> Kernel Panic after waking from sleep !


Running macOS 10.13.6 on a MacBook Pro TB 15"


This can't be a hardware issue, too many other people are experiencing the exact same issue which can only mean the update brakes something somewhere...


If anyone has a solution please post it asap, I've already tried boot from external drive, and currently trying a clean install...


Jul 25, 2019 9:28 AM in response to mostlyfiction

I fully agree that this is really embarrassing for Apple. People do not pay twice as much for a MacBook than for comparable Dell notebook not in order to receive security updates that severely mess up their system.

Apple, with their armada of highly paid software engineers, should do a better job at testing products before releasing them.


I invite everyone to let Apple know about this problem on their feedback site, maybe this will encourage them to find a fix soon:

https://www.apple.com/feedback/

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 2017 15" kernel panic after going to sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.