You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone Xs Max unresponsive

My iPhone XS Max has recently froze. It has been a little over an hour. I have tried to reset it, but holding down the upper volume and lock button will not work. I am not able to click on any apps, or when i click the lock button nothing happens. The screen gets very dim like it is going to shut off but just stays that way. All of my messages are coming through but i am not able to reply to any of them. What can i do?


[Re-Titled by Moderator]

iPhone XS Max, iOS 12

Posted on Jul 15, 2019 8:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2019 8:27 PM

Go Here: Learn what to do if your iOS device is frozen or won't turn on.

If that is of no luck, then Contact Apple Support to set up service.

1 reply

iPhone Xs Max unresponsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.