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Level 1

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I can’t get into this new phone because the previous owner didn’t know there Apple ID or password anymore

Posted on Jul 15, 2019 9:57 PM

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Level 10

334,162 points

Posted on Jul 16, 2019 12:26 AM

Ask the previous owner to find their id : If you forgot your Apple ID - Apple Support

And to reset the account's password : If you forgot your Apple ID password - Apple Support

If they can't, ask for a refund

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Level 10

334,162 points

Jul 16, 2019 12:26 AM in response to Chloecw

Ask the previous owner to find their id : If you forgot your Apple ID - Apple Support

And to reset the account's password : If you forgot your Apple ID password - Apple Support

If they can't, ask for a refund

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