Some Keys are not working...need help :(

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Level 1

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Some Keys are not working...need help :(

Hey apple friends, hope you can help

Since recently some keys stopped working. I am not totally sure why. I have been perhaps spraying the keyboard with WD40 but I'm not sure, perhaps it was just air I don't know. These are the keys not working: "t-y -u-i-o-r" All the other ones are fine.

Also I found that electronic contact lubricant and I'm wondering if I should use it as a last resort F2 "special contacts". Looked online about how putting appart the keyboard and clean it totally but it seems really difficult.

My MAC is a MacBook Pro late 2011 with Ep Capitain on it. Version 10.11.6

Many thanks for your help!

MacBook

Posted on Jul 16, 2019 11:13 AM

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Answer 1

Best reply

leroydouglas

Community+ 2024

Level 10

184,998 points

Jul 16, 2019 11:56 AM in response to ricoxl

ricoxl wrote:

I have been perhaps spraying the keyboard with WD40 but I'm not sure,

WD40 not advised—and would be a sure way of ruining the keyboard.

Have you tried an external keyboard?

Control the pointer using Mouse Keys

https://support.apple.com/kb/PH18381?locale=en_US

https://mcmw.abilitynet.org.uk/macos-10-12-sierra-using-the-keyboard-to-control-the-mouse

Mac accessibility shortcuts

https://support.apple.com/en-us/HT204434

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

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Answer 2

ricoxl Author

Level 1

4 points

Jul 17, 2019 1:59 AM in response to ricoxl

havent tried an external keyboard.

when comp is "cold" the keys work slighly when insisting but not for long.

i tried ressettins NVRAM problem is one of those keys are affected.

Should I try using that f2 spray? I'm in the alps for work the entire season and can't go to the Apple Store it's too far away from me, I'm stuck here. Should I try to clean those keys individually?

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Answer 3

ricoxl Author

Level 1

4 points

Jul 19, 2019 4:42 AM in response to ricoxl

UPDATE: for a day or 2 those malfunctioning keys have worked, I believe that's because I left my comp on and turned on the keyboard light. Problem is it didn't last very long, the keys aren't working much anymore. Any

Help would be greatly appreciated..

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Some Keys are not working...need help :(

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