You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac keyboard not working

Hello! Unsure if this is the correct community, but am going to try any way. I have a 2015 MacBook. A few days ago the keyboard randomly stopped working. No button works other than the power button, which seemed weird that the power button works since it’s part of the keyboard. The keyboard would randomly start working again and then stop. At this point, it has completely stopped working—other than the power button. I have used an air cleaner to clean out a lot of dust in the keyboard and have tried holding down the power button, control, option, and shift to reset the SMC. None of those things have worked. Is there hardware that could have just broken that helps connect the keyboard to the computer? Is my only option to take it into an apple store or repair store at this point?

TIA!

MacBook Pro (2020 and later)

Posted on Jul 24, 2021 7:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2021 8:09 AM

lamaowner102 wrote:

Hello! Unsure if this is the correct community, but am going to try any way. I have a 2015 MacBook. A few days ago the keyboard randomly stopped working. No button works other than the power button, which seemed weird that the power button works since it’s part of the keyboard. The keyboard would randomly start working again and then stop. At this point, it has completely stopped working—other than the power button. I have used an air cleaner to clean out a lot of dust in the keyboard and have tried holding down the power button, control, option, and shift to reset the SMC. None of those things have worked. Is there hardware that could have just broken that helps connect the keyboard to the computer? Is my only option to take it into an apple store or repair store at this point?
TIA!



For keyboard—Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379




If no resolve:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



2 replies
Question marked as Top-ranking reply

Jul 24, 2021 8:09 AM in response to lamaowner102

lamaowner102 wrote:

Hello! Unsure if this is the correct community, but am going to try any way. I have a 2015 MacBook. A few days ago the keyboard randomly stopped working. No button works other than the power button, which seemed weird that the power button works since it’s part of the keyboard. The keyboard would randomly start working again and then stop. At this point, it has completely stopped working—other than the power button. I have used an air cleaner to clean out a lot of dust in the keyboard and have tried holding down the power button, control, option, and shift to reset the SMC. None of those things have worked. Is there hardware that could have just broken that helps connect the keyboard to the computer? Is my only option to take it into an apple store or repair store at this point?
TIA!



For keyboard—Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379




If no resolve:


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/



Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



Mac keyboard not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.