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User profile for user: lamb232
lamb232 Author
User level: Level 1
8 points

Can't sign in to Mac - "There was an error connecting to the Apple Id Server"

I have not been able to sign into my Apple ID on my Macbook for the longest. Everytime I put in my password, which I know is correct it always rejects it and says that "there was an error connecting to the Apple ID server." I can't use iTunes or even connect to the App Store and try to update it without properly connecting to the server. I've tried a lot of the fixes I see online and they don't work. My date and time are correct. My password is correct. The Apple servers are working fine. My wifi works. It happened right after I last updated my computer to a new software. Any help would be greatly appreciated!!

MacBook Air 13", macOS 10.14

Posted on Jul 16, 2019 6:16 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,057 points

Posted on Jul 17, 2019 8:43 PM

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

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Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,057 points

Jul 17, 2019 8:43 PM in response to lamb232

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

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Can't sign in to Mac - "There was an error connecting to the Apple Id Server"

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