disabled ipad pro 12.9

ipad was on zoom so couldn't put in code. Got "ipad disabled connect to itunes" which I did, but itunes doesn't show ipad. Now what?

iPad Pro, iOS 12

Posted on Jul 16, 2019 6:33 PM

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Question marked as Top-ranking reply

Posted on Jul 16, 2019 7:00 PM

Too bad you didn't come here before you disabled your device. We could have easily helped you reboot the iPad to avoid this.


But since you are now facing a disabled device, which iTunes won't recognize, these two links will help you:


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


Then you will need to erase the iPad by using iTunes on your home computer by following the directions in this link EXACTLY:


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

2 replies
Question marked as Top-ranking reply

Jul 16, 2019 7:00 PM in response to pkf1111

Too bad you didn't come here before you disabled your device. We could have easily helped you reboot the iPad to avoid this.


But since you are now facing a disabled device, which iTunes won't recognize, these two links will help you:


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


Then you will need to erase the iPad by using iTunes on your home computer by following the directions in this link EXACTLY:


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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disabled ipad pro 12.9

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