📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trackpad and keypad not working

I bought a MacBook Pro last year. The trackpad and keypad is not working . Even I want to reboot the MacBook also unable due to keypad not working. Anyone has any solution for this ?

MacBook Pro 13", macOS 10.13

Posted on Jul 16, 2019 8:55 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2019 9:04 PM

Maybe an external keyboard and mouse might enable you to get everything working. You could try using the external keyboard to do the SMC reset keystrokes, although sometimes that might not solve the problem.


https://support.apple.com/en-us/HT201295


Other than that, sometimes the only thing that might work is to disconnect the power to do an old-fashioned SMC reset like the days of user-replaceable batteries. If it comes to that, I'd recommend bringing it to an Apple Store or AASP.

1 reply
Question marked as Top-ranking reply

Jul 16, 2019 9:04 PM in response to moumouweili

Maybe an external keyboard and mouse might enable you to get everything working. You could try using the external keyboard to do the SMC reset keystrokes, although sometimes that might not solve the problem.


https://support.apple.com/en-us/HT201295


Other than that, sometimes the only thing that might work is to disconnect the power to do an old-fashioned SMC reset like the days of user-replaceable batteries. If it comes to that, I'd recommend bringing it to an Apple Store or AASP.

Trackpad and keypad not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.