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moumouweili Author

Level 1

8 points

Trackpad and keypad not working

I bought a MacBook Pro last year. The trackpad and keypad is not working . Even I want to reboot the MacBook also unable due to keypad not working. Anyone has any solution for this ?

MacBook Pro 13", macOS 10.13

Posted on Jul 16, 2019 8:55 PM

Top-ranking reply

y_p_w

Level 6

17,696 points

Posted on Jul 16, 2019 9:04 PM

Maybe an external keyboard and mouse might enable you to get everything working. You could try using the external keyboard to do the SMC reset keystrokes, although sometimes that might not solve the problem.

https://support.apple.com/en-us/HT201295

Other than that, sometimes the only thing that might work is to disconnect the power to do an old-fashioned SMC reset like the days of user-replaceable batteries. If it comes to that, I'd recommend bringing it to an Apple Store or AASP.

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Trackpad and keypad not working

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