Strange email from Apple support

Support team detect unauthorised person has accessed your (my account ID here) and now your account access has been locked for security measures. Please check the PDF for the details ! When I opened the pdf, it says that some one tried to sign in my account t using Foxfire. Then it says if I don’t update my data that my account will be permanently locked. I don’t believe this is from Apple, how do I report this as suspicious fraud?

iPhone X, iOS 12

Posted on Jul 17, 2019 10:41 AM

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5 replies

Jul 17, 2019 11:24 AM in response to Sandee66

Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Jul 17, 2019 7:08 PM in response to Sandee66

Read below:

Report phishing attempts and other suspicious messages to Apple

To report a suspicious email, forward the message to Apple with complete header information. To forward the email: In macOS Mail, select the email and choose Forward As Attachment from the Message menu at the top of your computer screen.

These email addresses are monitored by Apple, but you might not receive a reply to your report.

  • If you receive what you believe to be a phishing email that's designed to look like it’s from Apple, please send it to reportphishing@apple.com
  • To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to abuse@icloud.com.
  • To report spam or other suspicious messages that you receive through iMessage, tap Report Junk under the message.


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Strange email from Apple support

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