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Get an error message that iCloud is offline but it is not. Able to send message from my phone. Attempting to access server info for iCloud in mail preferences but it does not allow me to access. Tried to set up a new smtp server but don't get options to enter SSL required, port or anything else. Suggestions?
MacBook Air 13", macOS 10.14
Hey Alex in NJ,
Thanks for the update. If you are trying to enter the SSL information for the SMTP settings, choose Mail > Preferences, click Accounts, then click Server Settings.
"Mail automatically manages settings for your email account in Mail, such as port numbers and authentication methods.
If you deselect this option, you can specify the following, as directed by your email account provider:
Change Server Settings in Mail on Mac
"SMTP information for the outgoing mail server
Mail server settings for iCloud email clients
Have a good one.
A follow up and resolution. I did try all of the suggestions from this site to no avail. Ended up calling Apple support and spent an hour diagnosing and fixing the problem. Apple checked the network settings and found that a network proxy box had been checked off and this was blocking access to the send (SMTP server). Restarted in safe mode and ran a malware identification and removal program. This identified 16 threats which was quite surprising as I am very careful about the sites I visit, email I open, etc. Once identified and removed we changed the network location (created a new location name). Upon restarting the computer, the problem was solved. Apple support was tremendous. They also recommended installing Malwarebytes for Mac to help prevent future malware infestation. I will certainly do that.
Hello Alex in NJ,
After reviewing your post, it sounds like you are not able to send emails on your Mac. If you see an error that iCloud is offline, there may be a connection issue. Are you able to send emails from iCloud.com? There are a couple things you can try that may be able to help. I would recommend you read these articles and use them to help troubleshoot the issue.
If you can’t send emails in Mail on Mac
If you can’t send or receive email on your Mac
Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.
Thank you for using Apple Support Communities. Have a nice day.
Tried all of the above to no avail. Able to send via my iPhone using internet access from the same location. Account setting is for iCloud but when the account is checked on the computer is says offline. Comcast is not blocking SMTP prom 587.
Unfortunately, this is not working. Might be time for a visit to the genius bar
Alex
Outgoing iCloud (.me) email not sending
