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Game keeps changing me even though I don’t have a subscription to the game

How can I stop this game from taking money out of my account. They just took $10 out for a subscription when I don’t even have the game. Is it possible I can get my money back?

iPhone XS Max, iOS 12

Posted on Jul 17, 2019 7:46 PM

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Question marked as Top-ranking reply

Posted on Jul 17, 2019 10:55 PM

Where are you seeing the charge, does it show on that iTunes account's purchase history ? If it does, and if it's a subscription and if nothing shows for it in the Subscriptions section of the account : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jul 17, 2019 10:55 PM in response to Cory_Kotz

Where are you seeing the charge, does it show on that iTunes account's purchase history ? If it does, and if it's a subscription and if nothing shows for it in the Subscriptions section of the account : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Game keeps changing me even though I don’t have a subscription to the game

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