Can't auto-update MS Office 365

Question

Sorcerer2006 Author

Level 1

126 points

Can't auto-update MS Office 365

The reason I'm asking this community is that I have three laptops running Mojave 10.14.5 and they're all the same except one of them doesn't do auto-updates. So I'm looking for Mac ideas for a product that's working but not on one Mac.

I have uninstalled Office and reinstalled from scratch.

I have reinstalled MACOS from the offline server.

I have tried it in SAFE MODE.

I have tried another user (admin) and my primary account is an admin.

I have run Cocktail and Disk Utility.

My observations of the problem:

MAU - Microsoft Auto-Update runs and identifies there are updates for Word, Excel, etc.

It begins downloading the packages for each application.

The progress bar says each one is downloading but the overall progress bar resets after each download - telling me it might not be completing the download - I will provide a copy of the log shortly.

The message from MAU is that one or more application packages could not be downloaded.

If I download the entire package manually from the MS website and install manual it works and problem-solved until the next update when I start again (groundhog day).

Any suggestions or ideas would be appreciated.

MacBook Pro 15", macOS 10.14

Posted on Jul 20, 2019 8:23 PM

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Answer 1

2418

Level 1

9 points

Jul 21, 2019 4:01 AM in response to Sorcerer2006

I was able to do it but also had to download the update (https://support.office.com/en-us/article/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1) and change the selection under: (from "Install apps from Apps Store only" under - System Preferences, Security&Privacy, General tab, "Allow apps downloaded from, and change to Apps store and identified developers")

Try that! Worked for me!

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Answer 2

mulberry58

Level 6

10,436 points

Jul 21, 2019 1:02 AM in response to Sorcerer2006

Can this help?

https://support.office.com/en-us/article/update-office-for-mac-automatically-bfd1e497-c24d-4754-92ab-910a4074d7c1

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Answer 3

Sorcerer2006 Author

Level 1

126 points

Jul 21, 2019 7:42 AM in response to 2418

OK thanks.

I followed your instructions for the Security System Preferences. Mine was already set as required but I changed it and then reset it again. I also made certain that MAU has full disk access. The MAU I'm downloading is 4.13. Reinstalled it and no luck. Still see the progress bar not showing progress as each package downloads.

Notice how the "overall progress" is not advancing - it resets after each package download - Excel is one of the last ones and there's not overall progress.

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