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alexia230 Author

Level 1

5 points

phone replacement

how do I request a phone replacement? The only option that pops up is the repair but I just want to replace the whole phone.

iPhone XS Max, iOS 12

Posted on Jul 20, 2019 10:21 PM

Top-ranking reply

Kappy

Level 10

361,855 points

Posted on Jul 20, 2019 10:45 PM

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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