I cannot upload pictures to a website from my 15" Mojave MBP, but I can from my iPad—so it is not the images

Question

I cannot upload pictures to a website from my 15" Mojave MBP, but I can from my iPad—so it is not the images

I have all the latest updates to all softwares. I have tried from every browser: Safari, Chrome Opera, Firefox, even Tor. I have cleared caches and cookies. I have saved the images in PhotoShop .jpg and .png formats. I have removed metadata.

Affected websites include, but are not limited to: iContact, work website, LinkedIn…I select the image, position it and hit import/Apply…nothing happens. No error message, just nothing happens.

Does anyone know why this happens? It is so frustrating.

MacBook Pro 15", macOS 10.14

Posted on Jul 21, 2019 7:17 AM

Reply

Answer 1

rose_10

Community Specialist

Jul 22, 2019 9:12 AM in response to Terre Spencer

Greetings Terre Spencer,

Thanks for visiting the Apple Support Communities! I understand you're unable to upload photos to different websites with your MacBook Pro.

To help isolate this behavior, I suggest testing the issue while your Mac is started in safe mode. Additionally, testing with a new user account can help to see if this is a system-wide issue. You can see those steps from the following support articles: Use safe mode to isolate issues with your Mac - Apple Support & How to test an issue in another user account on your Mac - Apple Support

Let me know how it goes from here.

Kind regards.

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Answer 2

Jul 22, 2019 10:55 AM in response to Terre Spencer

I will try the Safe Mode first. This is actually happening on two Macs. One is my work MBP and the other is my personal MBP. Both are configured alike, but have two different user accounts.

Will report back…thank you!

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Answer 3

Jul 22, 2019 11:20 AM in response to Terre Spencer

It was a startup item running on both machines. Thank you ever so much—now I just need to remember to quite this app (Butler: https://manytricks.com/butler/) before uploading images. This just started a few months ago and has been driving me mad with frustration.

Again, many thanks!

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Answer 4

chuck_3rd

Community Specialist

Jul 22, 2019 1:47 PM in response to Terre Spencer

Hi Terre,

Thanks for following up and letting us know a login item was causing the unexpected behavior.

Please reach out to the Apple Support Communities if assistance is needed in the future!

Cheers.

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I cannot upload pictures to a website from my 15" Mojave MBP, but I can from my iPad—so it is not the images

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