Unresponsive iphone6

Question

Unresponsive iphone6

My iphone6 can not be turned off and all buttons on screen are unresponsive. Forced restart few times but same problem persisted => Apple logo appears, device on but all buttons on screen remain unresponsive.

iPhone 6, iOS 12

Posted on Jul 21, 2019 9:53 AM

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Answer 1

Jul 21, 2019 10:02 AM in response to anton1972unsw

take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair

Apple Authorized Service Provider

https://locate.apple.com › Home › Find Locations

Find Locations - Location Selector - Apple

https://locate.apple.com › Find Locations

Contact Apple for support and service - Apple Support

https://support.apple.com/en-us/HT201232

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Answer 2

ProustGiulio

Level 10

209,808 points

Jul 21, 2019 10:05 AM in response to anton1972unsw

It might be a hardware failure, but we can't diagnose that kind of issue remotely. Have your device inspected at an Apple Store or Authorized Service Provider: Apple – Location Selector

Regards

Giulio

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Unresponsive iphone6

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