Apple Event: May 7th at 7 am PT
I can’t hear videos in Safari on my iPad. I can hear in all other apps, but not Safari. As a matter of fact, when the video begins to play, you can immediately hear a ‘blip’ as if a switch (controlling the volume) has been switched off.
iPad mini, iOS 12
I GOT IT! FINALLY!!!
I noticed when I opened another news story with a video that:
However, when I went back to the other tab, where the video was much larger and stretched from left to right, I could only see the scroll bar and not the mute icon. Anyway, I just tapped at the far right and bottom of the screen, where I thought the button might be, and it worked. Mind you I was tapping all over that screen earlier and it didn’t work, but, thankfully it worked this time.
Thanks again for your help.
I GOT IT! FINALLY!!!
I noticed when I opened another news story with a video that:
However, when I went back to the other tab, where the video was much larger and stretched from left to right, I could only see the scroll bar and not the mute icon. Anyway, I just tapped at the far right and bottom of the screen, where I thought the button might be, and it worked. Mind you I was tapping all over that screen earlier and it didn’t work, but, thankfully it worked this time.
Thanks again for your help.
Hello,
Please verify that your are running the latest system software for your iPad by going to Settings -> General -> Software Update.
Try to Force Quit the application by double-tapping the iPad’s Home Button until the App Switch opens. Swipe up on Safari.
Please also try restarting your iPad by pressing and holding the Sleep/Wake button until you see “Slide to power off...” Once your iPad has powered off press and hold the Sleep/Wake button until you see the Apple logo.
Hello,
Just so I can be on the same page, you are unable to hear audio from any application on your iPad mini?
Try and use a toothpick (or something else non metallic) to clean out any potential debris that could be in your mini-phono port (headphone).
If this still does not help then I suggest that you reach out to Apple for further assistance.
Thank you for your response. However, I tried everything you suggested and my software is up to date but nothing has changed. I am still unable to hear the video.
I also just opened Chrome and realized I have the same problem! 😢
Hello,
Excellent, I am happy to hear all is working again!
cant hear videos in Safari on my ipad. I can hear in all other apps, but not safari.
