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Cannot reset my Apple Watch Series 3

I attempted to reset my Apple Watch after forgetting the pass code and used the steps provided on this site. The issue is that I select, "Reset" then "Erase Apple Watch Content and Settings", I enter my Apple ID/Password, it appears to "think" for a few seconds then I get this message, "Could not Connect to Apple Watch" (watch is charged a right next to my iPhone). These 2 devices have been paired for almost a year now. Please advise

Apple Watch Series 3, watchOS 5

Posted on Jul 22, 2019 9:34 AM

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Posted on Jul 22, 2019 12:51 PM

You need the second method (watch alone) in If you forgot your Apple Watch passcode - Apple Support

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Cannot reset my Apple Watch Series 3

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