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Mophie wireless charger won't work.

The green light keeps blinking and does not charge the phone. I need help.

Posted on Jul 23, 2019 7:19 AM

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Jul 24, 2019 7:50 AM in response to Simsi91

Hello Simsi91.


Welcome to Apple Support Communities.


If I'm understanding correctly, your iPhone is not being charged by the mophie wireless charger. I will be glad to assist.


Please see the following resource for some steps that can help:


How to wirelessly charge your iPhone 8 or later


Cheers.

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Aug 1, 2019 6:54 AM in response to anypats

This is what appears in Mophie's web page.

"We do not offer returns or refunds on products bought from other third party retailers. Please contact their customer support for more information. However, if your product has a technical issue, every retail partner purchase is authorised to replace the mophie product due to warranty issues (within within the legal time dictated by your jurisdiction). For more information please read the Refunds Policy in our Terms & Conditions of Sale."


So, Apple is the third party retailer and has to replace it, right?

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Jul 26, 2019 9:51 AM in response to Joseph_S.

Hello Joseph. That is correct!

When I bought the mophie wireless charger and plug it for the first time it went everything ok. My phone used to charge perfectly well.

The thing is that i went on vacations for some time and when i came back home, to my surprise, the mophie stopped working. At first, even the green light did not turn on. I have tryed to plug it in another place, with or without an adapter, and the green light finally turned on and started to blink. Unfortunately there is no response from the mophie charger whenever i put the iphone on the deck.



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Jul 26, 2019 11:19 PM in response to Simsi91

Test another device with the Mophie. If another device doesn't work then contact Mophie for service of your charger. Try another Qi charger with your iPhone. If your device won't charge with another charger then contact Apple for service of your device.

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Mophie wireless charger won't work.

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