Failed Install of AnyConnect Client

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Level 1

9 points

Failed Install of AnyConnect Client

This morning I had issues with my previously installed AnyConnect VPN client, packaged by the University I work for. I decided to uninstall it and reinstall it, however, now whenever I go through the process it fails.

I've tried to reset the SMC - no luck

I've tried to install using terminal, following command:

sudo installer -pkg /Users/dereiziger/Desktop/anyconnect-macos-4.6.03049-repack-signed.pkg -target /

And it yields the following error message:

installer: Package name is UMN Cisco AnyConnect

installer: Upgrading at base path /

installer: The upgrade failed (Er heeft zich in het installatieprogramma een fout voorgedaan waardoor de installatie is mislukt. Neem contact op met de fabrikant van de software.)

English Translation:

An error has occurred in the installation program that has caused the installation to fail. Contact the software manufacturer.

I thought there truly was an issue, however, the tech support guy I talked to at the U of MN said he installed it just then with the same pkg file with no issues (not sure if this is true or not).

In looking in the log files, it looks like there is some kind of instance still installed, however, I don't know the steps needed to handle this. When I Search for Cisco, nothing comes up, so I'm really not sure.

I thought maybe there was an issue with my version of Mac OSx, so I upgraded to the latest, from High Sierra 10.13.x to Mojave 10.14 -- still, nada...

install log at /var/log/install.log

MacBook Pro 13", macOS 10.14

Posted on Jul 23, 2019 10:27 AM

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Answer 1

cronk005 Author

Level 1

9 points

Jul 23, 2019 10:28 AM in response to cronk005


2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Product archive /Users/dereiziger/Desktop/anyconnect-macos-4.6.03049-repack-signed.pkg trustLevel=202
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/dereiziger/Desktop/anyconnect-macos-4.6.03049-repack-signed.pkg#UMN_Cisco_AnyConnect.pkg
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Set authorization level to root for session
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Administrator authorization granted.
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Will use PK session
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Using authorization level of root for IFPKInstallElement
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Starting installation:
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Configuring volume "Macintosh HD"
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Preparing disk for local booted install.
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Free space on "Macintosh HD": 446.76 GB (446755176448 bytes).
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.1584A3BsMa"
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: IFPKInstallElement (1 packages)
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: Adding client PKInstallDaemonClient pid=1584, uid=0 (/usr/sbin/installer)
2019-07-23 12:22:34-05 deWereldReiziger-2 installer[1584]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: ----- Begin install -----
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: packages=(
	    "PKLeopardPackage <id=edu.umn.it.pkg.UMNCiscoAnyConnect, version=1.10, url=file://localhost/Users/dereiziger/Desktop/anyconnect-macos-4.6.03049-repack-signed.pkg#UMN_Cisco_AnyConnect.pkg>"
	)

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Answer 2

cronk005 Author

Level 1

9 points

Jul 23, 2019 10:29 AM in response to cronk005

2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: Set reponsibility for install to 853
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: Skipping stale sandbox at path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/4C41E607-2C34-4757-81AB-4D91C4AD8438.activeSandbox
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: Skipping stale sandbox at path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/E67A56DC-3C4F-407D-BDA9-2AA45EE67AB1.activeSandbox
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: Skipping stale sandbox at path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/6A9439B2-474A-43FA-839E-F6ACB8D0A096.activeSandbox
2019-07-23 12:22:34-05 deWereldReiziger-2 installd[565]: PackageKit: Will do receipt-based obsoleting for package identifier edu.umn.it.pkg.UMNCiscoAnyConnect (prefix path=)
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: PackageKit: Extracting file://localhost/Users/dereiziger/Desktop/anyconnect-macos-4.6.03049-repack-signed.pkg#UMN_Cisco_AnyConnect.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/EF26D901-751E-4841-A4EB-65030245C750.activeSandbox/Root, uid=0)
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: PackageKit: prevent user idle system sleep
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: PackageKit: suspending backupd
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/EF26D901-751E-4841-A4EB-65030245C750.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/EF26D901-751E-4841-A4EB-65030245C750.activeSandbox

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Answer 3

cronk005 Author

Level 1

9 points

Jul 23, 2019 10:34 AM in response to cronk005

2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/EF26D901-751E-4841-A4EB-65030245C750.activeSandbox/Root (0 items) to /
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.kD44sf/Scripts/edu.umn.it.pkg.UMNCiscoAnyConnect.e76FkE
2019-07-23 12:22:35-05 deWereldReiziger-2 installer[1590]: JS: Found an existing installed version: Web Security
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: ./postinstall: Jul 23 12:22:35  installer[1590] <Debug>: JS: Found an existing installed version: Web Security
2019-07-23 12:22:35-05 deWereldReiziger-2 installer[1590]: JS: Found an existing installed version: Diagnostics and Reporting Tool
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: ./postinstall: Jul 23 12:22:35  installer[1590] <Debug>: JS: Found an existing installed version: Diagnostics and Reporting Tool
2019-07-23 12:22:35-05 deWereldReiziger-2 installer[1590]: JS: Found an existing installed version: VPN
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: ./postinstall: Jul 23 12:22:35  installer[1590] <Debug>: JS: Found an existing installed version: VPN
2019-07-23 12:22:35-05 deWereldReiziger-2 installer[1590]: JS: Found an existing installed version: Posture
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: ./postinstall: Jul 23 12:22:35  installer[1590] <Debug>: JS: Found an existing installed version: Posture
2019-07-23 12:22:35-05 deWereldReiziger-2 installer[1590]: JS: Found an existing installed version: Posture
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: ./postinstall: Jul 23 12:22:35  installer[1590] <Debug>: JS: Found an existing installed version: Posture
2019-07-23 12:22:35-05 deWereldReiziger-2 installer[1590]: JS: Found an existing installed version: VPN
2019-07-23 12:22:35-05 deWereldReiziger-2 installd[565]: ./postinstall: Jul 23 12:22:35  installer[1590] <Debug>: JS: Found an existing installed version: VPN
 mislukt. Neem contact op met de fabrikant van de software.

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Answer 4

cronk005 Author

Level 1

9 points

Jul 23, 2019 4:12 PM in response to cronk005

Resolved. There were some random left over AnyConnect files in the /var/db directory... Once deleted and system rebooted, the app installed successfully.

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Failed Install of AnyConnect Client

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