You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iPhone XS randomly shuts down

my iPhone XS randomly shut down while I was using it and every time I tried to turn it on the apple logo would show up for a few minutes before the screen would go black again. I tried this a few times until the phone showed me the screen that tells me I need to charge my phone. I put it in the charge and it said it was charging and has been for 2 hours now and yet it will not charge. I tried force restarting it. I tried using my laptop but iTunes won't identify it. I tried putting it into recovery mode but it won't work. I don't know what to do now because it isn't backed up and I really don't want to lose everything



[Re-Titled by Moderator]

iPhone XS, iOS 12

Posted on Jul 23, 2019 5:08 PM

Reply
Question marked as Top-ranking reply

Similar questions

1 reply

my iPhone XS randomly shuts down

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.