my iPhone XS randomly shuts down

my iPhone XS randomly shut down while I was using it and every time I tried to turn it on the apple logo would show up for a few minutes before the screen would go black again. I tried this a few times until the phone showed me the screen that tells me I need to charge my phone. I put it in the charge and it said it was charging and has been for 2 hours now and yet it will not charge. I tried force restarting it. I tried using my laptop but iTunes won't identify it. I tried putting it into recovery mode but it won't work. I don't know what to do now because it isn't backed up and I really don't want to lose everything



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iPhone XS, iOS 12

Posted on Jul 23, 2019 5:08 PM

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my iPhone XS randomly shuts down

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