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software update 9.3.6 will not download

My iPad mini says there is a software update 9.3.6 to download and install. But it will not download it and just keeps the wifi icon spinning. What is the problem


Posted on Jul 23, 2019 4:29 PM

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Question marked as Best reply

Posted on Jul 24, 2019 6:27 AM

Do you have a computer with iTunes on it? If you do, connect your iPad to your computer and let iTunes download the update:


Update your iPhone, iPad, or iPod touch - Apple Support

11 replies

Aug 7, 2019 1:37 PM in response to tomac14

I want to THANK everyone who tried to help me with this software update for an older iPad mini. I tried the various solutions but none worked for me. I hate to give up on a problem, but I did with this one. I went to the local Apple store and they downloaded it to one of their laptops and then downloaded it from the laptop to my iPad mini. It took about 2 hours because my old iPad mini had a slow processor and so it took a long time.

Thanks again to the really smart and helpful people of this Apple Support community. My problem was solved, but not by me.

software update 9.3.6 will not download

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