software update 9.3.6 will not download

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software update 9.3.6 will not download

My iPad mini says there is a software update 9.3.6 to download and install. But it will not download it and just keeps the wifi icon spinning. What is the problem

Posted on Jul 23, 2019 4:29 PM

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Answer 1

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lobsterghost1

Level 10

149,934 points

Jul 24, 2019 6:27 AM in response to tomac14

Do you have a computer with iTunes on it? If you do, connect your iPad to your computer and let iTunes download the update:

Update your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

Demo

Level 10

166,633 points

Jul 23, 2019 4:49 PM in response to tomac14

Try force closing the settings app, turn off WiFi on you iPad. Restart the iPad, turn WiFi on again and then try downloading the update again. You can also try using another WiFi network or use iTunes to update.

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Answer 3

tomac14 Author

Level 1

137 points

Aug 7, 2019 1:37 PM in response to tomac14

I want to THANK everyone who tried to help me with this software update for an older iPad mini. I tried the various solutions but none worked for me. I hate to give up on a problem, but I did with this one. I went to the local Apple store and they downloaded it to one of their laptops and then downloaded it from the laptop to my iPad mini. It took about 2 hours because my old iPad mini had a slow processor and so it took a long time.

Thanks again to the really smart and helpful people of this Apple Support community. My problem was solved, but not by me.

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