UR242 did not reconize in garageband

Question

UR242 did not reconize in garageband

Hello. I am a newbie.

I bought a Steinberg UR242

I have a problems connecting the UR242 to my Macbook Pro 2018.

When I do connect things start off ok. "Steinberg UR424" appears in the Input list in System Preferneces Preferences > Sound, and also in Audio Midi Setup. BUT, as soon as a open Garage Band, the Steinberg UR242 DISAPPEARS from the Sound input list (and Audio Midi Setup)! At this point I cannot select the UR242 as an input because the system doesn't see it any more. I don't understand why this happens.

In summary, the system "sees" the UR242 after I plug it in. But as soon as I open Garage Band (or the Cubase software), it no longer is visible from Mac as an input, and visually disappears from the Input list in System Preferneces Preferences > Sound.

Does anyone know what's going on?

MacBook Pro 13”, macOS 10.14

Posted on Jul 23, 2019 8:52 PM

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Answer 1

Best reply

TerryNguyen_ruan Author

Level 1

4 points

Jul 25, 2019 12:35 AM in response to TerryNguyen_ruan

Problem solved. I didn't notice macOS mojave, Apple has changed the specifications and enforced the security settings. Installing a third party kernel extension will display the messages "Extension blocked".

So when i come with fresh install and allow Yamaha Coporation software and it's worked.

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Answer 2

rose_10

Community Specialist

Jul 24, 2019 3:31 PM in response to TerryNguyen_ruan

Hello TerryNguyen_ruan,

Thanks for asking the Apple Support Communities for help with connecting your UR242 and GarageBand.

I was able to find the manufacturer link here: Steinberg UR424

It states the UR242 is compatible with "Mac OS X 10.7/10.8/10.9/10.10/10.11/10.12/10.13."

I recommend reaching out to the manufacturer to verify the device is compatible, and check if there is an update to help you. This link will take you to their support: Steinberg Support

Thanks and have a wonderful day.

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Answer 3

Jul 24, 2019 11:44 PM in response to rose_10

Thanks for the quick reply and i've been check steinberg support. An update in April 1 2019 said Mojave supported UR242 (https://helpcenter.steinberg.de/hc/en-us/articles/360001800580-macOS-10-14-Mojave-Steinberg-Hardware-Compatibility) and i installed every driver or firmware needed but is not solve my problem. Did you have some ideal?

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UR242 did not reconize in garageband

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