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Level 1

4 points

What to do when it says :We don’t have sufficient information to reset your security questions?

Hello, members. I'm trying to change my Apple ID that I have created so many years ago, and I have forgotten my answers to security questions. Cannot reset it as it says "We don’t have sufficient information to reset your security questions". What else can I do to solve this problem?

iPhone 7, iOS 12

Posted on Jul 23, 2019 9:10 PM

Top-ranking reply

Niel

Level 10

731,753 points

Posted on Jul 23, 2019 9:13 PM

You need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

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What to do when it says :We don’t have sufficient information to reset your security questions?

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