find my iphone

I tried to unlock my ios device {iPhone 5s} but it says the password its incorrect even i turn off find my iPhone still can not open so is there any way to open it not to mention i delete my previous account without erase the phone.

Posted on Jul 24, 2019 1:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2019 1:49 AM

If you mean you got Apple to permanently delete the account, then if you were the original purchaser of the iPhone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPhone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Top-ranking reply

Jul 24, 2019 1:49 AM in response to amoooon968

If you mean you got Apple to permanently delete the account, then if you were the original purchaser of the iPhone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPhone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

find my iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.