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PKpass files are not showing any option to be added to Wallet

I've got several pkpass files which are not showing the option to be added to Wallet App. I've tried several methods (by email, files app, message and Safari) but none of them worked. I've also tried to close Wallet, Mail and Safari apps, restart the Device but didn't work either. I'm using iOS 12.3.1 on an iPhone 6.

Is there something wrong with the files itself or is a soft issue? Are any kind of pkpass files which are not supported by Wallet app?

Thanks in advance for the reply.

Regards.


iPhone 6, iOS 12

Posted on Jul 24, 2019 1:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2019 3:27 AM

Hi alex_h1,

Thanks for your response.

In the Mail App, All PKpass files (in the email are 4 of them) are shown just like any other attachment. If I just click on any of them, 2 rows popup window is displayed to select what I want to do with the file: in the upper row are shown several apps (none of them is the Wallet App) and the lower row regular actions to do with files (such "Copy", "Save in files",...) but no option related with Wallet App at all.

I've also tried to copy the files to "Google Drive", make them available through link and navigate this link with Safari App. In this case, Safari displayed a window saying that is unable to handle the file and showing an option to be stored in "Files" App, but again, nothing related with Wallet App.

Probably, as you have mention, is related with the files themselves and need to be compatible with Wallet App. I didn't know that there is a specific format for PKpass files in order to be recognized by iOS (I thought that it was a standard multi-platform file kind of) so I'll notify to the vendor to try to force them to solve it. The only weird thing about this issue is that the file has been issued by a very big vendor of tickets so it seems a very obvious thing (the fact that it should work on iOS too) to be reviewed by them.

Regards.


2 replies
Question marked as Top-ranking reply

Jul 25, 2019 3:27 AM in response to chuck_3rd

Hi alex_h1,

Thanks for your response.

In the Mail App, All PKpass files (in the email are 4 of them) are shown just like any other attachment. If I just click on any of them, 2 rows popup window is displayed to select what I want to do with the file: in the upper row are shown several apps (none of them is the Wallet App) and the lower row regular actions to do with files (such "Copy", "Save in files",...) but no option related with Wallet App at all.

I've also tried to copy the files to "Google Drive", make them available through link and navigate this link with Safari App. In this case, Safari displayed a window saying that is unable to handle the file and showing an option to be stored in "Files" App, but again, nothing related with Wallet App.

Probably, as you have mention, is related with the files themselves and need to be compatible with Wallet App. I didn't know that there is a specific format for PKpass files in order to be recognized by iOS (I thought that it was a standard multi-platform file kind of) so I'll notify to the vendor to try to force them to solve it. The only weird thing about this issue is that the file has been issued by a very big vendor of tickets so it seems a very obvious thing (the fact that it should work on iOS too) to be reviewed by them.

Regards.


Jul 24, 2019 6:20 PM in response to jlber

Hello jlber,


Thanks for the post. It sounds like you have some PKpass files that you're unable to add to your Wallet.


When you tried adding them from Mail, did you have an option to add it by clicking a link or scanning a QR code? What happened when you tried? I have a resource with some great information on the ways you can add a pass. There is also the possibility that these particular PKpass files are not supported by Wallet. This link has the details: Use Wallet on your iPhone or iPod touch


"You can add passes to Wallet in several ways:

If you don't see the option to add a card, ticket, or other service to Wallet, contact the merchant to make sure that they support Wallet passes.

You may need to tap Add to Apple Wallet and then tap Add in the upper right corner of the pass. Or you may see a popup with an Add button you can tap to add your pass to Wallet."


I hope this helps you! Take care.

PKpass files are not showing any option to be added to Wallet

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