Updating billing information

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Level 1

4 points

Updating billing information

The card I had on file was stolen when my wallet was stolen. I have since deactivated it with my bank. I need to update my billing information with the new card. HOWEVER, it will not let me because it keeps asking me for the security code of my OLD CARD. which I do NOT have.

I have tried numerous times to fix this on my phone. I am trying to update billing for apple music as well. please help

iPhone 8 Plus, iOS 12

Posted on Jul 24, 2019 10:23 AM

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Answer 1

King_Penguin

Level 10

334,318 points

Jul 24, 2019 10:26 AM in response to olivares4

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Updating billing information

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