The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi
My iTunes software is up-to-date My iPhone 7 Plus software is up-to-date my laptop windows 10 software is up-to-date when I Connect My iPhone to my laptop windows 10 and open up iTunes and try to do a backup I get backup corrupt. I go in to iTunes preferences devices to delete the backup but there is no backup in there to delete. Is there a different way to fix this ? Thank you very much for any help on this
iPhone 7 Plus, iOS 12
See if that helps: How to back up your iPhone, iPad, and iPod touch - Apple Support
Do you have iTunes 12.9.x on your Windows computer?
Hi Ckuan
Thank you for the reply back. I have iTunes version 12.9.6.3 on my laptop windows 10
Hi Ckuan thank you for the reply back. I have iTunes version 12.9.6.3 on my laptop windows 10
Hi Ckuan I am sorry about the double post. I will try what you told me to do thank you very much
You're welcome. Glad you got it fixed.
Hi Ckuan
I went To my iPhone 7 Plus setting click on my name click on iCloud. Did a iCloud backup and it worked. I wish I could figure out why I can’t do it from iTunes backup. Thank you very much for your help
iTunes backup
