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When I upgraded to Photoshop Elements 2019, it would open my jpeg images taken by my iPhone Xr, then when I saved the altered image it would save it as a 2nd image as a jpg. Adobe technicians tell me it's my camera's fault. I really don't care whose fault it is, I just want to know how I can get them to communicate. Can I change the camera in iPhone to save images as jpg? How?
iPhone XR, iOS 12
I'm not sure I understand your problem, since .jpg files are JPEG files. By default, the Camera app in new iPhones saves the image as HEIF files. If you want to edit in JPEG, which is a lossy compression format, you can go to your settings and find the Camera app setting and Choose Camera-->Formats-->Most Compatible.
If you have Auto HDR set on your camera, I would also suggest disabling the setting below that, "Keep Normal Photo", as it will produce two separate images for each HDR image you take if you leave it on (green).
This assumes an iPhone running iOS 12. I don't know how Elements 2019 handles HEIF files, but, since they are far from uncommon (e.g. virtually every iPhone and Mac takes them), there should be a setting in Elements to address the higher resolution format.
A somewhat snarky discussion of the issue exists at https://feedback.photoshop.com/photoshop_family/topics/pse-2019-and-heif-hevc-not-supported-in-windows-someday and, probably elsewhere.
I'm not sure I understand your problem, since .jpg files are JPEG files. By default, the Camera app in new iPhones saves the image as HEIF files. If you want to edit in JPEG, which is a lossy compression format, you can go to your settings and find the Camera app setting and Choose Camera-->Formats-->Most Compatible.
If you have Auto HDR set on your camera, I would also suggest disabling the setting below that, "Keep Normal Photo", as it will produce two separate images for each HDR image you take if you leave it on (green).
This assumes an iPhone running iOS 12. I don't know how Elements 2019 handles HEIF files, but, since they are far from uncommon (e.g. virtually every iPhone and Mac takes them), there should be a setting in Elements to address the higher resolution format.
A somewhat snarky discussion of the issue exists at https://feedback.photoshop.com/photoshop_family/topics/pse-2019-and-heif-hevc-not-supported-in-windows-someday and, probably elsewhere.
JPG and JPEG stand both for an image format proposed and supported by the Joint Photographic Experts Group. The two terms have the same meaning and are interchangeable. ... So, the file extension was shortened to '.jpg'. However, Macintosh was not limited to three letter file extensions, so Mac users used '.jpeg'
I know that, but apparently Photoshop Elements 2019 doesn't, since it insists on saving my jpeg images as jpg, which means I have TWO images. Can I change how my iPhone Xr camera saves images I take so that they appear as jpgs? Or is this a fight to the death with Photoshop?
Just to clarify -- where do you see these files? As I said before, JPEG and .jpg are identical. Could you make a screenshot?
Double-check to see that your changes were preserved in your Camera Settings. You might also check the first item, "preserve settings", although I'm not sure how that would interact with the the unchecked "Keep Normal Photo".
Also check Elements. Most photo programs create a proprietary file type from your original image. If you want to share that, you will have to export it to another format (which might be jpg by default for Elements). It does that to preserve the complete original ("non-destructive editing"), and can create a new edited version as a JPEG. If you save that file on top of the original JPEG, you will get a file warning and, if you continue, you will overwrite the original file, but still be left with two files for one photo. Photos for Mac OS and iOS does that behind the scenes, and can revert to the original after editing without having multiple files visible.
I move the photos out of the iPhoto library on my computer into a folder on my desktop to edit for a website.
I KNOW THAT JPEG AND JPG ARE IDENTICAL. The problem is that Photoshop Elements 2019 opens my jpeg image just fine, then saves it as a jpg image, which means I end up with 2 images, even though I wanted to replace the first one. It used to do this in earlier versions of Photoshop Elements.
Thanks for trying to be helpful. As you might be able to tell, I am getting beyond frustrated.
Before you open the "jpeg" image you want to edit and overwrite, rename the extension to "jpg". However this is an issue with Photoshop, not with Apple. Otherwise just delete the original "jpeg" file after saving the new version as a "jpg".
I hadn't thought of that. I guess it's only slightly less annoying and time intensive than going back to drag all the jpeg images into the trash.
It's nice to have the confirmation that it's a problem with Photoshop, not with Apple. But they have been beyond unhelpful in solving the problem.
It's an users forum.
I wrote that because the forum is for tech-related problems you have with Apple products & software. Because many open up a thread and say there's a certain issue with an app that is third-party and we can't help them, they need to contact the support of the company that makes the product or app.
THANK YOU! I turned off Auto HDR and "Keep Normal Photo" and now I just get one image, and a rose by any other name is still a rose.
Oops, I spoke too soon. I hadn't saved the altered test image, and now I still have two - one's a jpeg, and the new one is a jpg. Sigh.
iPhoto jpeg images get saved as jpg by Photoshop
