I can't open pdf when I use my MacBook. In particular, when I see my messages (containing pdf files) in Whatsapp or Telegram (through Safari) I try to open them (or save them) but Safari don't open them and reply me that is impossible writing me "Safari can't open the page". If I try with my iPhone I don't have any problem. What may be the solution?
Thanks for your supply
Can you use the share menu and email them to yourself?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Can you use the share menu and email them to yourself?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Hi Eric,
first of all thanks a lot for your support.
I tried changing account and starting in "safe mode". When I changed account I opened "whatsapp web" (as telegram web) and after I tried to download a pdf file. I managed to open it. Then I returned in my account but when I tried i couldn't open the same file.
After I started operating system in "safe mode" but also in this case I obtained the same result.
With another account I can see pdf, with my account (and I am the administrator) I couldn't see it.
A thing I discovered is the fact that with my account, when I try to download a file, it open a new tab and reply with an error string. With other account the file downloading go to the “download icon” starting the blue download line (and when I enter in download folder I can open pdf file correctly)
I think it depends on some setting in my account but I didn't understand how I can risolve my problem.
Thanks for your patience
Are you opening the PDF using Preview? If you are downloading the PDF, try using Preview.
It may not help, but try running/posting the Etrecheck report in your normal account. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
I cancelled Adware files. But there are some unsigned files that operating system think are ok. I don't know if is correct delete them. In this report there are this list. What do you think. Do I have to delete them?
You are welcome. In Safari/Preferences/General, what is File download location set to? If you set it to the Downloads folder, does it let you open the PDF?
Hi Eric. Excuse me for my late.
Yes, I verified this setting. But pdf don't open
Hi Eric. Here there is the report
You have adware installed.
Run EtreCheck again.
In the Sidebar, click the Security button.
Locate and remove entries under Adware and Unsigned files.
Click the “Remove” button.
The files look legitimate to me. They are from programs that I often see in Etrecheck reports and other places. If you delete the files, the associated programs may not work.
I can't open pdf when I use MacBook
