You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Microsoft bluetooth mouse 3600 does´t work in OS High Sierra

I buy a microsoft bluetooth mouse model 3600, which indicates compatibility with Mac OS X 10.10. When tested on a computer with OS Yosemite, the mouse is perfectly detected. When testing it on my laptop with High Sierra, the mouse is not even detected by the bluetooth.


I do not understand how this is, I hope it can be solved in some way, I find it illogical that a more current operating system is not supported, when the driver and bluetooth system is supposed to be inherited. My laptop is Macbook Pro Late 2011, OS X 10.13.6.

MacBook Pro

Posted on Jul 26, 2019 11:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2019 8:38 PM

Thanks for the reply.


Does the Laptop see other BT devices?

Yes, I`ve a BT Sound system, and works without problem.

Did You unpair it from the 10.10 Mac?

Yes, the 10.10 Mac, is for one friend, and the mouse works without problem. I unpair it from that laptop.


I seen the method to reset the bluetooth, without results.


5 replies
Question marked as Top-ranking reply

Jul 27, 2019 8:38 PM in response to BDAqua

Thanks for the reply.


Does the Laptop see other BT devices?

Yes, I`ve a BT Sound system, and works without problem.

Did You unpair it from the 10.10 Mac?

Yes, the 10.10 Mac, is for one friend, and the mouse works without problem. I unpair it from that laptop.


I seen the method to reset the bluetooth, without results.


Aug 1, 2019 9:56 AM in response to BobTheFisherman

Thanks for your reply.


Try the indicated on the page without success. Apparently, from what I have researched on the network, no answer has been

found to this problem that occurs with this mouse especially within MAC.Hopefully Apple staff, pay attention to these details, because it is completely illogical that a hardware works perfectly in a version of your operating system (Yosemite), and that when upgrading, compatibility is lost (High Sierra).

Microsoft bluetooth mouse 3600 does´t work in OS High Sierra

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.