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Question:

Question: Unable to access JKO website

I'm having trouble accessing military websites from my MacBook. For example, I can get onto the website initially (https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf) and I can click "login using CAC" but after I choose my certificate, it stops working. The page says "Safari Can't Open page....The error is: "webkit encountered an internal error (WebKitErrorDomain:300)." I'm not sure what I need to do because I used to be able to access this website along with another one. Any ideas??

MacBook

Posted on Jul 27, 2019 7:05 AM

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Jul 27, 2019 7:36 AM in response to sen20iar In response to sen20iar

sen20iar wrote:

I'm posting here because it doesn't work on my MacBook, specifically. I just tried that link for websites I know for a fact work and that I can login using my MacBook and it still tells me the website is down when it's not.


Understood.


What was the result in testing— using an alternative browser —as suggested above?


Jul 27, 2019 7:36 AM

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Jul 28, 2019 8:38 AM in response to sen20iar In response to sen20iar

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

Jul 28, 2019 8:38 AM

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Jul 28, 2019 9:56 AM in response to Eric Root In response to Eric Root

I tried accessing the website under another user and the website wouldn't load this time. When I login under my normal username, I can at least get to the website and choose a certificate from my smart card. I also tried to access the site and Safe Mode but it didn't work either. I got to the same point where it allowed me to choose a certificate but then stopped working after that.

Jul 28, 2019 9:56 AM

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Jul 28, 2019 10:22 AM in response to sen20iar In response to sen20iar

Are you running any anti-virus programs? It may not help, but try running/posting the Etrecheck report in your normal account. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin

Jul 28, 2019 10:22 AM

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Jul 28, 2019 11:12 AM in response to Eric Root In response to Eric Root

EtreCheck version: 5.3.2 (5034)

Report generated: 2019-07-28 20:08:24

Download EtreCheck from https://etrecheck.com

Runtime: 2:24

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled


Problem: Other problem

Description: 

Website doesnt load using smart card login


Major Issues:

    Anything that appears on this list needs immediate attention. 


    No Time Machine backup - Time Machine backup not found.


Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 


    Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

    High battery cycle count - Your battery may be losing capacity.

    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

    Limited drive access - More information may be available with Full Drive Access.


Hardware Information:

    MacBook Pro (13-inch, Mid 2012)

    MacBook Pro Model: MacBookPro9,2

    1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

    4 GB RAM - Upgradeable

        BANK 0/DIMM0 - 2 GB DDR3 1600 ok

        BANK 1/DIMM0 - 2 GB DDR3 1600 ok

    Battery: Health = Normal - Cycle count = 1034


Video Information:

    Intel HD Graphics 4000 - VRAM: 1536 MB

        Color LCD 1280 x 800


Drives:

    disk0 - KINGSTON SUV400S37240G 240.06 GB (Solid State - TRIM: No)

    Internal SATA 6 Gigabit Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [Core Storage Container] 239.20 GB

            disk1 - M*****X (Journaled HFS+) 238.83 GB (106.51 GB used)

        disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

    disk1 - M*****X

        238.83 GB (106.51 GB used - 132.05 GB free)

        Journaled HFS+

        Mount point: /


Network:

    Interface en0: Ethernet

    Interface fw0: FireWire

    Interface en1: Wi-Fi

        802.11 a/b/g/n

    Interface en3: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge


System Software:

    macOS Sierra 10.12.6 (16G2016) 

    Time since boot: About an hour


Notifications:

    Notifications not available without Full Drive Access.


Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled


Unsigned Files:

    Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist

        Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon

        Details: Exact match found in the whitelist - probably OK


32-bit Applications:

    2 32-bit apps


Kernel Extensions:

    /Applications/PMHMac.app

        SONYDeviceType01.kext (1.2.00.09240 - SDK 10.5)


    /Library/Extensions

        SONYDeviceType04.kext (Sony Corporation, 1.4.0.11070 - SDK 10.9)


System Launch Agents:

    [Not Loaded] 13 Apple tasks

    [Loaded] 185 Apple tasks

    [Running] 54 Apple tasks

    [Killed] 34 Apple tasks


System Launch Daemons:

    [Not Loaded] 43 Apple tasks

    [Loaded] 179 Apple tasks

    [Running] 65 Apple tasks

    [Killed] 30 Apple tasks

    [Other] 2 Apple tasks

Jul 28, 2019 11:12 AM

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Jul 28, 2019 11:13 AM in response to sen20iar In response to sen20iar

Launch Agents:

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-11-26)

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-07-20)

    [Running] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06)

    [Running] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-12-06)


Launch Daemons:

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-11-26)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-11-26)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-03)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-07-20)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-10-15)


User Launch Agents:

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-12)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-12)


User Login Items:

    iTunesHelper.app (Apple - installed 2019-01-26)

        (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

    AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-16)

    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-16)


Audio Plug-ins:

    BluetoothAudioPlugIn: 5.0.5 (Apple - installed 2019-06-01)

    iSightAudio: 7.7.3 (Apple - installed 2019-06-01)

    AirPlay: 2.0 (Apple - installed 2019-06-01)

    AppleAVBAudio: 506.1 (Apple - installed 2019-06-01)

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-06-01)


Time Machine:

    Time Machine Not Configured!


Performance:

    System Load: 1.47 (1 min ago) 1.48 (5 min ago) 1.50 (15 min ago)

    Nominal I/O speed: 0.71 MB/s

    File system: 27.46 seconds

    Write speed: 334 MB/s

    Read speed: 493 MB/s


CPU Usage Snapshot:

    Type Overall

    System 2 %

    User 5 %

    Idle 93 %


Top Processes Snapshot by CPU:

    Process (count) CPU (Source - Location)

    EtreCheck 17.19 % (App Store)

    Other processes 9.99 % (?)

    com.apple.WebKit.WebContent (2) 0.26 % (Apple)

    com.apple.WebKit.Networking 0.05 % (Apple)

    trustd 0.03 % (Apple)


Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    EtreCheck 351 MB (App Store)

    Safari 81 MB (Apple)

    com.apple.WebKit.WebContent 72 MB (Apple)

    AppleSpell 66 MB (Apple)

    App Store 61 MB (Apple)


Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    com.apple.WebKit.Networking 284 KB / 138 KB (Apple)

    Other processes 101 KB / 20 KB (?)

    SystemUIServer 0 B / 128 B (Apple)

    diagnostics_agent 0 B / 0 B (Apple)

    loginwindow 0 B / 0 B (Apple)


Virtual Memory Information:

    Physical RAM: 4 GB


    Free RAM: 139 MB

    Used RAM: 3.32 GB

    Cached files: 554 MB


    Available RAM: 692 MB

    Swap Used: 110 MB

Jul 28, 2019 11:13 AM

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Jul 28, 2019 11:15 AM in response to sen20iar In response to sen20iar

Software Installs (past 30 days):

    Install Date Name (Version)

    2019-07-18 Microsoft Outlook for Mac

    2019-07-18 Microsoft PowerPoint for Mac

    2019-07-18 Microsoft OneNote for Mac

    2019-07-18 Microsoft Word for Mac

    2019-07-20 Microsoft AutoUpdate

    2019-07-20 MRTConfigData (1.47)

    2019-07-21 Microsoft Excel for Mac

    2019-07-22 Gatekeeper Configuration Data (173)

    2019-07-22 Safari (12.1.2)

    2019-07-28 EtreCheck (5.3.2)


Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.

Jul 28, 2019 11:15 AM

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User profile for user: sen20iar

Question: Unable to access JKO website