Unable to access JKO website

I'm posting here because it doesn't work on my MacBook, specifically. I just tried that link for websites I know for a fact work and that I can login using my MacBook and it still tells me the website is down when it's not.

I tried accessing the website under another user and the website wouldn't load this time. When I login under my normal username, I can at least get to the website and choose a certificate from my smart card. I also tried to access the site and Safe Mode but it didn't work either. I got to the same point where it allowed me to choose a certificate but then stopped working after that.

EtreCheck version: 5.3.2 (5034)

Report generated: 2019-07-28 20:08:24

Download EtreCheck from https://etrecheck.com

Runtime: 2:24

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Other problem

Description: 

Website doesnt load using smart card login

Major Issues:

    Anything that appears on this list needs immediate attention. 

    No Time Machine backup - Time Machine backup not found.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

    Upgradeable RAM - This machine has upgradeable RAM that would help its performance.

    High battery cycle count - Your battery may be losing capacity.

    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”.

    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

    MacBook Pro (13-inch, Mid 2012)

    MacBook Pro Model: MacBookPro9,2

    1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

    4 GB RAM - Upgradeable

        BANK 0/DIMM0 - 2 GB DDR3 1600 ok

        BANK 1/DIMM0 - 2 GB DDR3 1600 ok

    Battery: Health = Normal - Cycle count = 1034

Video Information:

    Intel HD Graphics 4000 - VRAM: 1536 MB

        Color LCD 1280 x 800

Drives:

    disk0 - KINGSTON SUV400S37240G 240.06 GB (Solid State - TRIM: No)

    Internal SATA 6 Gigabit Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [Core Storage Container] 239.20 GB

            disk1 - M*****X (Journaled HFS+) 238.83 GB (106.51 GB used)

        disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

    disk1 - M*****X

        238.83 GB (106.51 GB used - 132.05 GB free)

        Journaled HFS+

        Mount point: /

Network:

    Interface en0: Ethernet

    Interface fw0: FireWire

    Interface en1: Wi-Fi

        802.11 a/b/g/n

    Interface en3: Bluetooth PAN

    Interface bridge0: Thunderbolt Bridge

System Software:

    macOS Sierra 10.12.6 (16G2016) 

    Time since boot: About an hour

Notifications:

    Notifications not available without Full Drive Access.

Security:

    Gatekeeper: Enabled

    System Integrity Protection: Enabled

Unsigned Files:

    Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist

        Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon

        Details: Exact match found in the whitelist - probably OK

32-bit Applications:

    2 32-bit apps

Kernel Extensions:

    /Applications/PMHMac.app

        SONYDeviceType01.kext (1.2.00.09240 - SDK 10.5)

    /Library/Extensions

        SONYDeviceType04.kext (Sony Corporation, 1.4.0.11070 - SDK 10.9)

System Launch Agents:

    [Not Loaded] 13 Apple tasks

    [Loaded] 185 Apple tasks

    [Running] 54 Apple tasks

    [Killed] 34 Apple tasks

System Launch Daemons:

    [Not Loaded] 43 Apple tasks

    [Loaded] 179 Apple tasks

    [Running] 65 Apple tasks

    [Killed] 30 Apple tasks

    [Other] 2 Apple tasks

Launch Agents:

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-11-26)

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-07-20)

    [Running] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06)

    [Running] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-12-06)

Launch Daemons:

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-11-26)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-11-26)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-03)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-07-20)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-10-15)

User Launch Agents:

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-12)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-12)

User Login Items:

    iTunesHelper.app (Apple - installed 2019-01-26)

        (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

    AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-16)

    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-16)

Audio Plug-ins:

    BluetoothAudioPlugIn: 5.0.5 (Apple - installed 2019-06-01)

    iSightAudio: 7.7.3 (Apple - installed 2019-06-01)

    AirPlay: 2.0 (Apple - installed 2019-06-01)

    AppleAVBAudio: 506.1 (Apple - installed 2019-06-01)

    AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-06-01)

Time Machine:

    Time Machine Not Configured!

Performance:

    System Load: 1.47 (1 min ago) 1.48 (5 min ago) 1.50 (15 min ago)

    Nominal I/O speed: 0.71 MB/s

    File system: 27.46 seconds

    Write speed: 334 MB/s

    Read speed: 493 MB/s

CPU Usage Snapshot:

    Type Overall

    System 2 %

    User 5 %

    Idle 93 %

Top Processes Snapshot by CPU:

    Process (count) CPU (Source - Location)

    EtreCheck 17.19 % (App Store)

    Other processes 9.99 % (?)

    com.apple.WebKit.WebContent (2) 0.26 % (Apple)

    com.apple.WebKit.Networking 0.05 % (Apple)

    trustd 0.03 % (Apple)

Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    EtreCheck 351 MB (App Store)

    Safari 81 MB (Apple)

    com.apple.WebKit.WebContent 72 MB (Apple)

    AppleSpell 66 MB (Apple)

    App Store 61 MB (Apple)

Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    com.apple.WebKit.Networking 284 KB / 138 KB (Apple)

    Other processes 101 KB / 20 KB (?)

    SystemUIServer 0 B / 128 B (Apple)

    diagnostics_agent 0 B / 0 B (Apple)

    loginwindow 0 B / 0 B (Apple)

Virtual Memory Information:

    Physical RAM: 4 GB

    Free RAM: 139 MB

    Used RAM: 3.32 GB

    Cached files: 554 MB

    Available RAM: 692 MB

    Swap Used: 110 MB

Software Installs (past 30 days):

    Install Date Name (Version)

    2019-07-18 Microsoft Outlook for Mac

    2019-07-18 Microsoft PowerPoint for Mac

    2019-07-18 Microsoft OneNote for Mac

    2019-07-18 Microsoft Word for Mac

    2019-07-20 Microsoft AutoUpdate

    2019-07-20 MRTConfigData (1.47)

    2019-07-21 Microsoft Excel for Mac

    2019-07-22 Gatekeeper Configuration Data (173)

    2019-07-22 Safari (12.1.2)

    2019-07-28 EtreCheck (5.3.2)

Diagnostics Information (past 7 days):

    Directory /Library/Logs/DiagnosticReports is not accessible.

    Enable Full Drive Access to see more information.

My work computer runs Windows so I use Internet Explorer. I'm just not sure what could have happened to cause this to stop working. I used to be able to access this website and others that require a Smart card to login.

This website works because I can access it on my work computer but not at home. Same with the Air Force Portal.

I'm using a smart card reader by the way. It's the only way I can login to the website.

I tried google chrome and it didn't work either. I got a similar error message.