problems with recovering password for my iPad

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problems with recovering password for my iPad

I forgot the passcode of my iPad. I tried to recover with iTunes, I installed the software successfully but now when I connect the iPad, it says: 'iPad is disabled, connect to iTunes' and iTunes says: 'iTunes could not connect to the iPad “iPad” because it is locked with a passcode. You must enter your passcode on the iPad before it can be used with iTunes.' I have already tried with another computer, I get the same error again and again. What should I do now?

iPad 2

Posted on Jul 28, 2019 2:28 AM

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Answer 1

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King_Penguin

Level 10

334,318 points

Jul 28, 2019 3:34 AM in response to hamtaf

Try recovery mode : If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Answer 2

hamtaf Author

Level 1

8 points

Jul 28, 2019 3:53 AM in response to King_Penguin

yes. I reset it. iTunes started to install some software. I left it and came back a few hours later and saw disabled screen on iPad and iTunes doesn't work too. Maybe something happened during installing and caused unsuccessful reset. I also reset the iPad (by pressing home and lock button together) and updated my Mac-software and restarted my computer. The problem seems to be existing and I don't know what to do more!

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Answer 3

hamtaf Author

Level 1

8 points

Jul 28, 2019 3:36 AM in response to King_Penguin

I already did. After doing this process I have this error now.

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Answer 4

King_Penguin

Level 10

334,318 points

Jul 28, 2019 3:41 AM in response to hamtaf

Do you mean you are still getting the disabled screen ? How long did the reset and restore take ? Still being on that screen implies you haven't successfully reset the iPad.

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Answer 5

King_Penguin

Level 10

334,318 points

Jul 28, 2019 3:59 AM in response to hamtaf

Try staying with the iPad and repeating the steps as per the instructions on that link

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problems with recovering password for my iPad

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