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I got an iphone xs max and the first time it water got into it, it just died even though its written that it’s waterproof up to 2m and for 30 mins and even the warranty is not valid anymore.. how do i contact the company for this issue?
iPhone XS
No iPhone is water proof - see About splash, water, and dust resistance of iPhone 7 and later - Apple Support
Water damage also voids your warranty, so repair fees will apply. The warranty is not valid because the terms explicitly say it isn’t - water damage voids it. Those terms are the same for all IP67 and IP68 rated smart phones, from any manufacturer.
A water resistance rating is not a guarantee against water damage. It merely means a rated device is less likely to be damaged than a non-rated device would be. And nothing about the IP67 or IP68 rating indicates a device is suitable for actual use underwater. The rating test is carried out in a laboratory, in pure clean fresh standing water. The device is not used nor even moved during the test.
No iPhone is water proof - see About splash, water, and dust resistance of iPhone 7 and later - Apple Support
Water damage also voids your warranty, so repair fees will apply. The warranty is not valid because the terms explicitly say it isn’t - water damage voids it. Those terms are the same for all IP67 and IP68 rated smart phones, from any manufacturer.
A water resistance rating is not a guarantee against water damage. It merely means a rated device is less likely to be damaged than a non-rated device would be. And nothing about the IP67 or IP68 rating indicates a device is suitable for actual use underwater. The rating test is carried out in a laboratory, in pure clean fresh standing water. The device is not used nor even moved during the test.
peri12 wrote:
How do we exactly talk to apple?
Depends on where you are, but Apple can provide support at Apple Stores and through a network of service providers. They also have worldwide customer support phone numbers.
There is no guarantee of water resistance. It’s not designed to be used in water, and all descriptions of water resistance from Apple state that liquid damage isn’t covered by the warranty. It’s more a case that it’s less likely to have water enter than a device that doesn’t have a water resistance rating.
I’m facing an issue with the quality of apple product. I’m a fine customer of apple products since 2010 and I never face an issue with the quality. Last February I brought an apple XS
Last month while we where on vacation by chance my phone happen to ruined by rain. now the face id is not working. i send the phone for service and haven't received any positive response from apple team. the phone is still laying with apple service team. i deserve a positive feedback from apple regarding this issue
But you will not get a response from them there. If you want to talk to them, use the Contact Support link in the top right corner of this page.
Yes i read that but it didnt even last for 30 mins how could it be waterproof and just get ruined in the blink of an eye and the warranty is not valid anymore 🤷♀️
dhanush290 wrote:
i deserve a positive feedback from apple regarding this issue
Well, you're not going to get that here.
This is a user forum. You are not speaking to Apple.
How do we exactly talk to apple?
Water damage
