Water damage to my iPhone 11

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Water damage to my iPhone 11

About a month ago I dropped my phone and cracked the screen, so I took it in to apple to be fixed. Yesterday, I dropped my phone in about a foot of water for less than ten seconds. Water somehow leaked into my "water resistant" iPhone 11 which is supposed to be able to withstand up to 6.5 feet of water for up to 30 minutes. The only way the water could get in is through a crack in the screen, which I had fixed about a month ago. Now my phone won't turn on and my camera is foggy because of the water. Should I have to pay for damage caused from a previous problem that was not fixed properly?

iPhone 11, iOS 13

Posted on May 13, 2020 11:24 AM

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Answer 1

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MrHoffman

Community+ 2024

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May 13, 2020 11:30 AM in response to Alexjpruitt

Check back with the folks at Apple Support—we’re other users and not folks that work for Apple, and we don’t have any way to see the type or extent of the damage, nor what was repaired (or replaced), nor the details of this most recent dunking.

And water ingress is possible through a variety of paths; an iPhone is not a sealed unit.

Apple has a list of indicators: Water and other liquid damage to iPhone or iPod isn't covered by warranty – Apple Support

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Answer 2

May 13, 2020 11:33 AM in response to Alexjpruitt

Water damage is not covered by any warranty.

Apple recommends you do not submerge you phone in water.

Water resistant does not mean waterproof.

https://support.apple.com/en-us/HT207043

The 6 foot for 30 minutes is how any phone is tested under laboratory conditions.

It is not a recommendation for real world use.

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Water damage to my iPhone 11

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